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Looking for a job

Natasha Gonzalez

@natashagonzalez

Customer Support Specialist at IBEX GLOBAL NICARAGUA, resolving customer issues across chat, email, and phone.

At IBEX GLOBAL NICARAGUA, I handled customer service inquiries and worked on customer resolution and de-escalation in a high-volume BPO environment.

I supported customers with care, warranty claims, and calls, applying process and policy knowledge. My training includes cybersecurity, secure office data handling, and remote work equipment.

Experience

Work history, roles, and key accomplishments

IN

Customer Service

IBEX Global Nicaragua

Apr 2025 - Aug 2026 (1 year 4 months)

Provided customer service in a high-volume BPO environment, handling inquiries, resolving issues, and managing warranty claims with de-escalation and process knowledge.

Customer Service Problem Solving Documentation De escalation Customer Resolutions Policy and Process

Education

Degrees, certifications, and relevant coursework

IN

IBEX Global Nicaragua

Remote Work Equipment Training, Remote Work

2026 - 2026

Completed training on remote work equipment including hardware, internet connection, accessories, and workspace in 2026.

IN

IBEX Global Nicaragua

Training on Cybersecurity and Secure Office Data Handling, Cybersecurity

2025 - 2026

Completed training on cybersecurity and secure office data handling in 2025 and 2026.

AE

Academia Europea

High School Diploma, General Studies

2021 - 2023

Attended Academia Europea from 2021 to 2023, likely focusing on language and cultural studies.

CH

Colegio Cristiano Rev. Kenneth R. Hanna

High School Diploma, High School

2021 - 2023

Completed high school education at Colegio Cristiano Rev. Kenneth R. Hanna from 2021 to 2023.

Tech stack

Software and tools used professionally

Salesforce

Workday

Microsoft Teams

monday.com

Microsoft Outlook

Availability

Looking for a job

Location

Nicaragua

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Support Specialist

Skills

Customer Support Customer Service Customer issue resolution De escalation Customer Inquiries Warranty Claims Policy and Process Live Chat Email Support Phone Support Cybersecurity Secure Data Handling Remote Work Tools Data Analysis Project Management

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