Ida Salma

Managed inbound and outbound communications, ensuring prompt and courteous responses to client inquiries. Performed accurate data entry and updated CRM systems to maintain up-to-date customer records.

Delivered multi-channel support via phone, email, and chat, ensuring a high level of customer satisfaction. Updated and maintained customer data in the CRM system, ensuring accuracy and completeness.

Provided comprehensive administrative support including calendar management, email correspondence, and project tracking. Enhanced lead generation by refining outreach processes, resulting in a 15% boost in client engagement.

Developed and implemented social media strategies that increased online engagement by 30%. Managed day-to-day administrative tasks such as appointment setting, data entry, and client follow-ups.

Provided tailored administrative support, including data entry, document management, and scheduling. Developed efficient filing systems and workflows that improved overall office organization.

Studied Information Security and Forensics at KCA University. Gained expertise in data analysis, digital forensics, and cybersecurity principles. Completed coursework in network security, ethical hacking, and incident response.

Completed the Google Data Analytics Professional Certificate, developing skills in data cleaning, analysis, and visualization. Utilized tools such as SQL, R, and Tableau to extract insights from complex datasets. Applied statistical methods to solve real-world business problems.

Participated in the Digital Marketing Masterclass by Hootsuite, focusing on advanced digital marketing strategies. Learned about social media marketing, content creation, and campaign management. Gained practical experience in optimizing online presence and engagement.