SN

Open to opportunities

Serah Ndungu

@serahndungu

Detail-oriented virtual assistant specializing in lead generation, CRM data accuracy, and remote admin support.

What I'm looking for

I’m looking for a remote role where I support daily operations, manage CRM data in HubSpot/Zoho, generate qualified leads, and communicate clearly with customers through email and chat—while maintaining accuracy in a fast-moving team.

I’m a detail-oriented virtual assistant experienced in supporting remote teams through administrative coordination, data handling, and customer communication. I take ownership of tasks, maintain organized systems, and keep workflows moving reliably in fast-paced environments.

In my current role as a Virtual Assistant and Lead Generation Specialist (Remote, 2023 to March 2026), I coordinate daily administrative tasks to support smooth business operations. I identify and qualify potential leads using LinkedIn, search engines, and online directories, then communicate with clients and prospects through email and messaging with timely responses.

I also maintain accurate, structured data in CRM systems and spreadsheets, including HubSpot and Zoho, while organizing calendars and tasks using Google Workspace tools like Docs and Sheets. Previously, as a Data Entry and Research Clerk (Remote, 2022 to 2023), I performed verified data entry, conducted online research for business and contact information, and delivered consistent work within deadlines.

Experience

Work history, roles, and key accomplishments

RE

Virtual Assistant & Lead Gen

Remote

Jan 2023 - Mar 2026 (3 years 2 months)

Coordinated daily administrative tasks, performed lead generation, and conducted prospect research using LinkedIn and online directories. Communicated with clients and prospects via email/chat and maintained accurate CRM and spreadsheet data while supporting onboarding and resolving basic setup issues.

Virtual Assistance Lead Generation Prospect Research CRM Management Data Entry Web Research Google Workspace Onboarding & Support

RE

Data Entry & Research Clerk

Remote

Jan 2022 - Jan 2023 (1 year)

Completed verified data entry and online research to gather business and contact information, then structured and formatted datasets for outreach and reporting. Collaborated with remote teams using shared tools to deliver consistent, deadline-driven work.

Data Entry Data Verification Online Research Formatting Reporting Remote Collaboration Spreadsheets

Education

Degrees, certifications, and relevant coursework

UN

University of Nairobi

Bachelor of Business Administration, Accounting

Earned a Bachelor of Business Administration degree with a focus in Accounting at the University of Nairobi.

MC

Michuki Technical College

Accounting Technician Diploma, Accounting

Completed an Accounting Technician Diploma at Michuki Technical College.

Tech stack

Software and tools used professionally

Gmail

HubSpot

Google Workspace

Clerk

Task

Remote

Availability

Open to opportunities

Location

Kenya

Authorized to work in

Job categories

Virtual Assistant Lead Generation Specialist Data Entry Customer Communications Administrative Coordination Virtual Assistance Virtual Administrative Assistant Remote Virtual Assistant Virtual Executive Assistant

Skills

Remote Virtual Assistance Administrative Coordination Data Entry Web Research Customer Communications Lead Sourcing Prospect Research CRM Management HubSpot Zoho Calendar Management And Task Organization Google Workspace Google Sheets Data Verification Clerk Gmail Task

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