Irene Gallogo

Strong focus on IntraAsia and Domestic customers, understanding and aligning business requirements & criticalities, bridging customer needs to operations, driving customer excellence and ease of transaction. Taking the lead in driving efficiency and strong productivity, lean management and customer service competencies. Champion continuous improvement of processes and controls, including customer

Espouse strong focus on customer engagement, satisfaction, retention and reactivation by ensuring high levels of service quality and through close collaboration with operational and commercial key stakeholders, along with Sea Logistics Management, to optimize the customer experience. Take the lead in ensuring best-in-class customer onboarding. Champion continuous improvement of processes and contr

Played a significant role in boosting customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Centre (OCC) to establish and strengthen operational relations with customers. Generated document and follow-up on quotations for existing business in line with the pricing strategy. Responsible for ensuring complete and correct customer

Demonstrated strong leadership to prioritize customer excellence, operations, documentation and responsible in boosting continuous improvement for the entire Sea Freight and Air Freight Department in K+N Cebu. Managed and monitored all Key Performance Indicators of operations. Completed evaluation process of all direct reports including performance management and coaching in compliance with compan

Led and managed the team to meet organization's expectations for productivity, quality, and goal accomplishment. Provided assistance in training and onboarding of team members. Coordinated, monitored, and arranged shipments from supplier, to customers, broker/forwarder in a shipment level for LCL & FCL Imports and Exports. Provided visibility of shipments to customers and resolved relevant issues

Conducted trainings for new hires including determining overall effectiveness of trainings to make improvements. Assisted in acclimating new hires to the business and conduct orientation sessions. Coordinated trainings and collaborated with the Process Specialists and Team Leaders to determine the most effective method for training based on the topic audience. Selected appropriate training methods

Secured continuous LCL volume growth from last year’s recorded performance. Managed customer retention to ensure the team hits and surpasses monthly gross profit and volume targets. Carried out analysis of profit and loss from shipments handled by the team. Played an important role to hit monthly operational and customer KPIs. Formulated strategic solutions for team’s operational issues and escala

Managed LCL imports for container consolidation and carrier's LCL for various key and sales accounts. Responsible for ensuring timely updates, delivery monitoring, and profit and loss analysis.

Managed all LCL shipments bound to any international point of destination.

Leveraged experience as a LCL Export Sea Freight Specialist for loose cargoes bound to any International CFS. Served as a Key Account Operations Handler for special accounts such as Rockwell Collins, British American Tobacco and Stanley Black and Decker both LCL and FCL. Accountable for meeting and exceeding customer requirements and thorough shipment monitoring.

Oversaw all containerized shipments exiting the Philippines to any point of destination in Europe.