Dianne Naval
@diannenaval
Customer relations specialist with 10 years in logistics and service.
What I'm looking for
I am a dedicated professional with over 10 years of experience in customer service and business development, particularly within the logistics and supply chain sectors. My journey has equipped me with a robust skill set in customer relations, complaints management, and operational efficiency. I thrive in environments where I can leverage my expertise to enhance productivity and foster positive client relationships.
Throughout my career, I have successfully managed customer service teams and developed strategies that improve service delivery and client satisfaction. My role as a Business Development Supervisor at F2 Logistics allowed me to identify potential clients and coordinate logistics solutions effectively. I am passionate about continuous learning and am always seeking new challenges that will contribute to my professional growth and the success of the organization I am part of.
Experience
Work history, roles, and key accomplishments
Barista
Rustan's Coffee (Starbucks)
Sep 2013 - Oct 2015 (2 years 1 month)
Provided exceptional customer service, adeptly handling customer complaints and inquiries. Successfully operated cash registers, accurately taking orders, and efficiently preparing a variety of coffee, tea, and other beverages to customer specifications.
Business Development Supervisor
F2 Logistics Phils Inc.
Mar 2012 - Jul 2013 (1 year 4 months)
Primarily responsible for identifying and securing potential clients requiring comprehensive logistics solutions for their businesses. Managed rate set-ups, coordinated shipments, handled bookings, and conducted client visits. Supervised customer service agents while overseeing major company accounts.
Customer Relations Specialist – Online
Aboitiz Transport Systems Inc
Sep 2005 - Mar 2012 (6 years 6 months)
Responsible for responding to all online channels, including email and online chat, for both internal and external customers. Managed the complaints system, meticulously gathering all necessary information during investigations to ensure thorough resolution.
Customer Relations Specialist – Load Planner
Aboitiz Transport Systems Inc
Sep 2005 - Mar 2012 (6 years 6 months)
Primarily responsible for providing accurate and timely load planning information to internal and external customers, adhering strictly to management guidelines. Monitored the load factor performance of all vessels, making sound recommendations on possible routing to optimize operations.
Education
Degrees, certifications, and relevant coursework
The Philippine Women’s University
Bachelor of Science, Hotel and Restaurant Management
Completed a Bachelor of Science degree with a focus on Hotel and Restaurant Management. The curriculum provided a comprehensive understanding of hospitality operations and management principles.
Casa Del Niño Montessori and Science High School
High School Diploma, General Studies
Attended Casa Del Niño Montessori and Science High School for secondary education. The program focused on a science-oriented curriculum.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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