Dianne Naval

Provided exceptional customer service, adeptly handling customer complaints and inquiries. Successfully operated cash registers, accurately taking orders, and efficiently preparing a variety of coffee, tea, and other beverages to customer specifications.

Primarily responsible for identifying and securing potential clients requiring comprehensive logistics solutions for their businesses. Managed rate set-ups, coordinated shipments, handled bookings, and conducted client visits. Supervised customer service agents while overseeing major company accounts.

Responsible for responding to all online channels, including email and online chat, for both internal and external customers. Managed the complaints system, meticulously gathering all necessary information during investigations to ensure thorough resolution.

Primarily responsible for providing accurate and timely load planning information to internal and external customers, adhering strictly to management guidelines. Monitored the load factor performance of all vessels, making sound recommendations on possible routing to optimize operations.

Completed a Bachelor of Science degree with a focus on Hotel and Restaurant Management. The curriculum provided a comprehensive understanding of hospitality operations and management principles.

Attended Casa Del Niño Montessori and Science High School for secondary education. The program focused on a science-oriented curriculum.