Dianne NavalDN
Open to opportunities

Dianne Naval

@diannenaval

Customer relations specialist with 10 years in logistics and service.

Philippines

What I'm looking for

I seek a role in a dynamic company that values integrity and offers growth opportunities.

I am a dedicated professional with over 10 years of experience in customer service and business development, particularly within the logistics and supply chain sectors. My journey has equipped me with a robust skill set in customer relations, complaints management, and operational efficiency. I thrive in environments where I can leverage my expertise to enhance productivity and foster positive client relationships.

Throughout my career, I have successfully managed customer service teams and developed strategies that improve service delivery and client satisfaction. My role as a Business Development Supervisor at F2 Logistics allowed me to identify potential clients and coordinate logistics solutions effectively. I am passionate about continuous learning and am always seeking new challenges that will contribute to my professional growth and the success of the organization I am part of.

Experience

Work history, roles, and key accomplishments

R(

Barista

Rustan's Coffee (Starbucks)

Sep 2013 - Oct 2015 (2 years 1 month)

Provided exceptional customer service, adeptly handling customer complaints and inquiries. Successfully operated cash registers, accurately taking orders, and efficiently preparing a variety of coffee, tea, and other beverages to customer specifications.

FI

Business Development Supervisor

F2 Logistics Phils Inc.

Mar 2012 - Jul 2013 (1 year 4 months)

Primarily responsible for identifying and securing potential clients requiring comprehensive logistics solutions for their businesses. Managed rate set-ups, coordinated shipments, handled bookings, and conducted client visits. Supervised customer service agents while overseeing major company accounts.

AI

Customer Relations Specialist – Online

Aboitiz Transport Systems Inc

Sep 2005 - Mar 2012 (6 years 6 months)

Responsible for responding to all online channels, including email and online chat, for both internal and external customers. Managed the complaints system, meticulously gathering all necessary information during investigations to ensure thorough resolution.

AI

Customer Relations Specialist – Load Planner

Aboitiz Transport Systems Inc

Sep 2005 - Mar 2012 (6 years 6 months)

Primarily responsible for providing accurate and timely load planning information to internal and external customers, adhering strictly to management guidelines. Monitored the load factor performance of all vessels, making sound recommendations on possible routing to optimize operations.

Education

Degrees, certifications, and relevant coursework

The Philippine Women’s University logoTU

The Philippine Women’s University

Bachelor of Science, Hotel and Restaurant Management

Completed a Bachelor of Science degree with a focus on Hotel and Restaurant Management. The curriculum provided a comprehensive understanding of hospitality operations and management principles.

CS

Casa Del Niño Montessori and Science High School

High School Diploma, General Studies

Attended Casa Del Niño Montessori and Science High School for secondary education. The program focused on a science-oriented curriculum.

Tech stack

Software and tools used professionally

Interested in hiring Dianne?

You can contact Dianne and 90k+ other talented remote workers on Himalayas.

Message Dianne

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Dianne Naval - Barista - Rustan's Coffee (Starbucks) | Himalayas