Open to opportunities

Ace Velasco

@acevelasco

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Resourceful logistics professional with over 7 years of experience.

Philippines

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What I'm looking for

I am looking for a role that allows me to contribute my logistics expertise while fostering my growth within a supportive team environment.

I am a resourceful and results-driven logistics and support professional with over 7 years of experience in the Freight and Logistics industry, Virtual Assistance, and Customer Service. My career has been marked by a strong attention to detail, effective time management, and the ability to deliver under pressure. I thrive in fast-paced environments and pride myself on my capability to multitask across departments while maintaining high productivity.

Currently, I work as a Track and Trace Specialist at Valoroo, where I am responsible for end-to-end tracking of freight shipments and ensuring real-time updates. My previous roles have equipped me with a diverse skill set, including managing CRM updates, compliance checks, and providing exceptional customer support. I am eager to apply my experience and skills to contribute meaningfully to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Track and Trace Specialist

Current

Valoroo - Fide Freight

Apr 2023 - Present (2 years 2 months)

Responsible for end-to-end tracking and tracing of freight shipments, coordinating with carriers and drivers to address delays and exceptions. Maintained accurate shipment records and ensured real-time updates while working closely with brokers to communicate status and resolve issues.

Shipment Tracking Freight Carrier Coordination Real Time Updates Logistics Support

Freight & Logistics Remote Support

MFS

Sep 2021 - Present (3 years 9 months)

Held multiple positions including Tracking Specialist, Carrier Compliance, Broker Support, and Lead Generation, providing email and phone support for freight operations. Managed CRM updates, compliance checks, and carrier onboarding processes.

Freight CRM Management Broker Lead Generation Email Communication Phone Support

Virtual Assistant

Go2

Jun 2021 - Present (4 years)

Handled virtual assistant tasks for U.S. businesses with advanced responsibilities. Managed email, phone support, account coordination, and data entry.

Virtual Assistance Phone Support Data Entry Administrative Support

Team Lead / Recruitment Specialist

Empire Call Centers (Bankers)

Feb 2016 - Present (9 years 4 months)

Led a team for a California-based insurance account, recruiting and training new hires. Conducted lead generation and provided customer support.

Team Leadership Recruitment Training Lead Generation Customer Support Call Center Operations Insurance

Education

Degrees, certifications, and relevant coursework

Centro Escolar University

Bachelor of Science, Hotel and Restaurant Management

Studied Hotel and Restaurant Management, gaining foundational knowledge in hospitality operations, customer service, and business management. Developed skills essential for managing various aspects of hotel and restaurant services.