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Irene Akinyi

@ireneakinyi

Message

I resolve customer issues across email, live chat, and phone.

Kenya

Message

I've supported customers remotely through email, live chat, and phone, resolving product, account, purchase, and order-status inquiries while keeping interactions accurate, empathetic, and timely.

Using HubSpot and Zendesk, I document tickets, escalate complex cases with clear notes, follow up on unresolved issues, and manage multiple conversations in fast-paced support environments.

Experience

Work history, roles, and key accomplishments

Remote Customer Support Representative

Freelance

Feb 2024 - Apr 2025 (1 year 2 months)

Provided customer support via email, live chat, and phone, resolving inquiries and escalating complex cases. Managed tickets using HubSpot and Zendesk while maintaining high customer satisfaction.

Shop Attendant

Denri Africa

Aug 2021 - May 2022 (9 months)

Assisted customers with product inquiries and purchases, recommended products, and resolved concerns. Supported daily store operations and maintained organized inventory records.

Customer Service Product Knowledge Sales Assistance Inventory Management Communication Skills Problem Solving