Iraide Irigoyen
@iraideirigoyen
Travel and SaaS commercial professional at WeRoad, managing international travel operations and customer experiences.
SpainWhat I'm looking for
At WeRoad, I coordinate travel experiences and customer operations for international travellers, managing communication, problem-solving and service delivery. I previously supported bookings, customer requests and operational needs as a Customer Operations Specialist.
As Online Key Account Manager at NGS, I managed Amazon and major European marketplaces, opened new online sales channels and managed key accounts. Amazon Vendor/Seller was the main account, achieving 150% YoY growth.
At ScrapAd, I prospected for B2B opportunities across Europe and Latin America, qualified leads and presented the SaaS platform to international companies. My background also includes travel sales and customer service, alongside international hospitality experience in Australia.
Experience
Work history, roles, and key accomplishments
Travel Coordinator
WeRoad
Mar 2023 - Present (3 years 7 months)
Coordinate travel experiences and customer operations for international travellers, managing communication, problem-solving and service delivery.
Guest Experience / Front Office & F&B
Australia
Jan 2024 - Jan 2026 (2 years)
International customer-facing experience in premium hospitality, strengthening upselling, communication and service recovery.
Customer Operations Specialist
WeRoad
Jan 2023 - Dec 2023 (11 months)
Managed bookings, customer requests and operational support, ensuring smooth service and high customer satisfaction.
Spain Sales & Community Specialist
WeRoad
Jan 2022 - Jan 2023 (1 year)
Handled travel sales, lead conversion, customer relationship management, trip planning and community engagement.
Online Key Account Manager
NGS
May 2021 - Jan 2022 (8 months)
Managed Amazon and major European marketplaces including AliExpress, eBay, Cdiscount and MediaMarkt. Opened new online sales channels and managed key accounts, achieving 150% YoY growth on Amazon Vendor/Seller.
Leisure & Business Travel Advisor
Azul Marino Viajes
Jan 2020 - Apr 2020 (3 months)
Sold leisure and corporate travel, managed reservations, ticketing, changes, refunds, negotiated rates and provided corporate client support.
Travel Advisor & Customer Service
PANGEA The Travel Store
Feb 2017 - Jan 2020 (2 years 11 months)
Managed omnichannel customer relationships using Salesforce, created tailored travel solutions and budgets, and handled reservations, incidents and customer support throughout the journey.
Business Development
ScrapAd
Feb 2017 - Jan 2020 (2 years 11 months)
Conducted B2B prospecting across Europe and Latin America via phone, LinkedIn and CRM. Qualified leads, identified needs and proposed tailored solutions, presenting the ScrapAd SaaS platform through virtual meetings and product demonstrations.
Education
Degrees, certifications, and relevant coursework
Universidad de Deusto
Bachelor's Degree, Tourism
2013 - 2017
Bachelor's Degree in Tourism from Universidad de Deusto in San Sebastián.
Haaga-Helia University of Applied Sciences
Bachelor's Degree, Hospitality, Tourism & Experience Management
2015 - 2016
Bachelor's Degree in Hospitality, Tourism & Experience Management from Haaga-Helia University of Applied Sciences in Helsinki.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Interested in hiring Iraide?
You can contact Iraide and 90k+ other talented remote workers on Himalayas.
Message IraideGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
