@iqrairshad
Customer Support Executive at Roots by GApport, resolving order, payment, and subscription issues across support channels.
PakistanAt Roots by GApport, I delivered omni-channel support and handled order, payment, and subscription issues with a focus on customer satisfaction and retention. I also updated WordPress content and supported payment queries and refunds through Stripe.
As a freelancer and at Millabox Corporation, I supported lead generation, CRM operations, and e-commerce product listings. At Millabox Corporation, I managed Jira projects and bug tracking, and supported recruitment for technical roles.
Work history, roles, and key accomplishments
Millabox Corporation
Mar 2021 - Present (5 years 7 months)
Managed Jira projects, bug tracking, API tasks, and recruitment for technical roles. Conducted product research, eBay listings, crypto research, and Slack administration.
Provided virtual assistance, lead generation, deep web research, data entry, CRM operations, email handling, and e-commerce product listing. Used premium tools for verified email extraction, lead verification, and LinkedIn Sales Navigator outreach.
Roots by GApport
May 2025 - Jan 2026 (8 months)
Delivered omni-channel support via Intercom, Klaviyo, Sinch MessageMedia, and Facebook. Managed order, payment, and subscription issues with a focus on satisfaction and retention.
TMAFAH Tech
Jun 2020 - Oct 2022 (2 years 4 months)
Supervised team activities and ensured timely project delivery.
Emily Thomas
Oct 2021 - Jul 2022 (9 months)
Conducted market research, identified leads, scheduled appointments, and managed email campaigns.
Opus Inspection PVT LTD
Jul 2016 - Apr 2020 (3 years 9 months)
Handled customer inquiries and provided product support.
Degrees, certifications, and relevant coursework
Master’s Degree, Human Resources Management
2013 - 2015
Master’s Degree in Human Resources Management from the Institute of Administrative Sciences, University of the Punjab, Lahore, from 2013 to 2015.
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