Open to opportunities

Muhammad Raza

@muhammadraza3

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Dynamic Virtual Assistant with expertise in customer support and scheduling.

Pakistan

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What I'm looking for

I am looking for a full-time remote role that values collaboration and offers growth opportunities.

I am a dynamic and experienced Virtual Assistant and Appointment Scheduler with over 4 years of experience in customer support, appointment scheduling, live chat, and inbound/outbound sales. My journey has taken me through various roles where I have honed my skills in using CRM systems, converting leads, and managing healthcare bookings. At Enfield Royal Clinic in Dubai, I handled over 50 chats daily and successfully converted leads from platforms like WhatsApp, Facebook, and Instagram.

My technical proficiency includes tools such as Bitrix24, Zoho Chat, Linkus Dialer, and Cinch, which I utilize to track leads and manage appointments effectively. I have a strong background in SEO content writing and social media marketing, allowing me to manage full customer journeys seamlessly. My strong communication skills, team collaboration, and sales expertise have consistently led to performance-based bonuses and successful project outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Appointment Scheduler

Current

Enfield Royal Clinic

Jul 2021 - Present (4 years 1 month)

Handled over 50 chats daily via WhatsApp, Instagram, and Facebook, scheduling appointments and confirming follow-ups to reduce no-shows. Utilized Bitrix24, Zoho Chat, Linkus Dialer, and Cinch CRM for lead tracking and persuaded cold leads to convert into confirmed bookings.

Scheduling CRM Bitrix24 Zoho Lead Conversion Cold Calling

Digital Marketing Assistant

Freelance

Jun 2020 - Jun 2021 (1 year)

Wrote blogs and service pages using SEO tools like SEMrush and Ahrefs. Optimized content with internal linking and schema markup, and supported paid ad campaigns on Facebook and Instagram.

SEMrush Ahrefs WordPress Shopify Social Media Marketing Google Analytics

Customer Sales & Support Representative

Touchstone Call Center

Jan 2020 - Jun 2020 (5 months)

Managed inbound and outbound calls for sales and support, promoting products and handling customer inquiries. Successfully closed deals and achieved daily and weekly sales targets.

Outbound Calling Sales Customer Support Lead Conversion Product Promotion CRM

Sales Department Associate

Engro Fertilizers

Jan 2019 - Jan 2020 (1 year)

Coordinated with Area Development Officers (ADOs) and managed invoicing to ensure smooth sales operations. Handled product data, follow-ups, and interdepartmental communication.

Sales Operations Invoicing Data Management Coordination Microsoft Office