Sara Lokhandwala

Handled inbound customer calls for a UK-based stone and tile company, assisting with product inquiries, order completion, and sales queries. Resolved returns, complaints, and coordinated with delivery teams to ensure positive post-sale experiences.

Support the delivery of menstrual health education through school-based sessions and community outreach. Coordinate logistics, create training materials, and manage content calendars for advocacy campaigns.

Managed complex scheduling for medical staff across multiple time zones, coordinating 50+ weekly appointments with zero double-bookings. Handled client intake, data entry into Patient Fusion EHR, and ensured HIPAA compliance.

Developed and maintained a client acquisition pipeline using Apollo and Upwork, closing an average of $6,000–$10,000 per month in new recurring business contracts. Managed proposals in PandaDoc and tracked pipeline in HubSpot.

Led outbound and inbound business development for app development, AI/ML integration, and digital marketing services. Managed the full proposal cycle and coordinated with technical teams to scope projects accurately.

Developed and executed sales strategies for mobile app services, conducting product demonstrations and managing early-stage client acquisition. Tracked outreach activity and pipeline progress weekly.

Led the expansion of the e-commerce automation service line, managing a small team for client acquisition and onboarding. Developed service packages and acted as escalation point for client concerns.

Managed a portfolio of B2B clients purchasing e-commerce automation platforms, closing deals totalling up to $15,000 per month. Conducted product demonstrations and handled post-sale client concerns.

Provided Level 2 technical support for RV, Marine, and Trailer dealership clients using the IDS ERP platform. Designed and facilitated professional development workshops on communication and client-handling.

Served as primary point of contact for clients in animation, video production, and app development projects. Managed accounts end-to-end, coordinated cross-functional teams, and identified upsell opportunities.

Handled high-volume inbound calls for Fubo TV and SquareTrade, resolving technical, trust & safety, and warranty issues. Maintained detailed case notes and escalated complex cases with documentation.

Handled inbound customer calls and emails related to product inquiries and service issues. Resolved concerns efficiently and contributed to upsell and retention targets.

Completed Higher Secondary School Certificate with a Pre-Medical focus.

Completed Secondary School Certificate in Science.

Pursued a Bachelor of Science with Honors in Psychology.

Earned certification in email marketing from HubSpot Academy.

Completed a course on the fundamentals of key account management.