Open to opportunities

Hasan Mustafa

@hasanmustafa

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Versatile virtual assistant specializing in CRM, Amazon operations, and customer support.

Pakistan

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What I'm looking for

I seek remote roles where I can streamline CRM workflows, support Amazon seller operations, and improve customer experience while growing my web development skills.

I am a versatile virtual assistant with hands-on experience in Amazon FBA operations, CRM setups (notably GoHighLevel), and customer support across B2B and SaaS environments. I have a track record of optimizing workflows, improving system configurations, and building web assets and landing pages to support client onboarding and growth.

I have supported Amazon sellers with product research, SEO-driven listing optimization, and account management while also delivering quality assurance, training, and leadership in customer service roles. I am pursuing a BS in Information Technology and bring practical web development skills and a commitment to reliable remote delivery.

Experience

Work history, roles, and key accomplishments

Current

Amazon Virtual Assistant

Current

NextGen VA

Dec 2025 - Present (0 months)

Provided end-to-end support for Amazon sellers including product research, listing creation, and account management; optimized listings with SEO-driven content and coordinated sourcing, inventory, and fulfillment.

Product Research Product Listings Optimization Inventory Coordination Supplier Communication Account Management Product Sourcing

GHL Systems & CRM Support VA

Vault VA

Aug 2025 - Oct 2025 (2 months)

Handled B2B onboarding, GoHighLevel CRM setups, workflow automation, and technical support; built and maintained websites, forms, and landing pages within the GHL platform and improved system workflows.

GoHighLevel CRM Workflow Automation Landing Page Design Technical Support Client Onboarding Web Development

Customer Service Representative

Sellers Communication Ltd

Jan 2024 - Aug 2024 (7 months)

Delivered high-quality customer support across campaigns (Debt Relief, Medicare, Solar, ACA, Mortgage), was promoted to Assistant Supervisor for exceeding lead generation and leadership benchmarks, and trained new hires to improve team performance.

Customer Service Team Leadership Call Center Operations Softphones Live Chat Zendesk

Quality Assurance Analyst

Humanatic

Apr 2021 - Dec 2023 (2 years 8 months)

Reviewed and scored recorded calls to ensure compliance with quality standards and provided feedback to agents to enhance communication and customer service outcomes while balancing remote QA tasks with academic responsibilities.

Quality Assurance Compliance Remote Work Communication Skills