Open to opportunities

Ipek Ozntemir

@ipekozntemir1

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Dynamic multilingual professional with extensive customer service experience.

Greece

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dynamic and multilingual professional with extensive experience in customer service, research, and content moderation. Fluent in Turkish, Greek, and English, I excel in adapting to diverse roles and delivering exceptional results in high-pressure environments. My strong problem-solving skills and ability to collaborate effectively with teams have consistently contributed to maintaining high customer satisfaction across various industries.

In my current role as a Content Moderator at Teleperformance, I ensure compliance with company and platform policies while delivering detailed reports on flagged content. My previous experience as a Customer Support Agent at Vdesk allowed me to provide top-notch live chat support, resolving complex customer issues efficiently. I have also worked in various roles within the hospitality industry, where I honed my customer service skills and trained new staff to enhance team productivity.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Teleperformance

Sep 2018 - Present (6 years 8 months)

Moderated digital content to ensure compliance with company and platform policies. Delivered detailed reports on flagged content, maintaining platform safety and quality. Utilized advanced communication skills to resolve disputes and enforce standards effectively.

Content Moderation Reporting Communication Problem Solving Compliance Dispute Resolution Team Collaboration

Customer Support Agent

Vdesk

Jan 2020 - Jan 2025 (5 years)

Delivered top-notch live chat support to customers, ensuring a seamless online experience. Resolved complex customer issues efficiently and collaborated with cross-functional teams to improve workflows and client relations.

Customer Support Live Chat Support Team Collaboration Communication Problem Solving

Waitress

Butcher and Sardeles

May 2017 - Oct 2018 (1 year 5 months)

Provided exceptional customer service in a fast-paced restaurant environment. Managed high-volume orders with accuracy and ensured a welcoming atmosphere. Trained and mentored new staff, enhancing team productivity.

Customer Service Order Management Fast Paced Environment Communication Multitasking Problem Solving

Turkish Language Assistant

Crystal Water Real Estate

Jan 2017 - Apr 2017 (3 months)

Assisted clients in Turkish via phone and email to facilitate real estate transactions. Translated official documents and correspondence to ensure accurate communication.

Translation Communication Real Estate Turkish Customer Service Documentation

Waiter's Assistant

Crazy Daisy Cocktail Bar

Oct 2015 - Oct 2015 (0 months)

Supported the bartending team by ensuring prompt service and maintaining cleanliness.

Customer Service Fast Paced Environment Communication Multitasking

Researcher

KAPA Research

May 2015 - Nov 2014 (-1 years 6 months)

Conducted surveys and polls in Turkish for high-profile market research projects. Analyzed survey results and provided actionable insights to the research team.

Market Research Data Analysis Turkish Communication Reporting