Looking for a job

MOHAMMAD MOHAMMAD AMIN

@mohammadmohammadamin

Message

I moderate online content and resolve customer issues across multilingual, high-volume support environments.

Greece

Message

What I'm looking for

I'm looking for content moderation or customer support work where I can use multilingual communication, CRM tools, cultural awareness, and accurate case handling to create safer, smoother customer experiences.

I've supported safer online communities at TaskUS by reviewing user-generated video, text, and images against community guidelines. I use cultural context to distinguish regional communication from policy violations and remove harmful or misleading content.

At StartCap, I handled 40–70 customer inquiries daily across multiple channels, resolving technical and service issues while documenting every interaction in Zendesk and CRM systems. My work improved first-contact resolution and reduced escalations.

With the U.S. Department of State, I assisted more than 50 visa and passport applicants each day, verified sensitive documentation, and provided clear guidance to reduce processing delays. I also moderated 500+ content items daily at Next Job Abroad, escalating high-risk cases and maintaining accuracy under strict deadlines.

I've also worked in hospitality and customer service across Zagreb and Istanbul, managing reservations, payments, guest inquiries, feedback, and call-quality standards. I bring Arabic, English, and Turkish fluency alongside conversational Croatian and Greek to cross-cultural customer and safety work.

Experience

Work history, roles, and key accomplishments

Bilingual Content Moderation

TaskUS

Mar 2025 - Aug 2026 (1 year 5 months)

Reviewed user-generated content to ensure alignment with community guidelines. Identified cultural nuances and removed harmful or misleading information to maintain a safe online environment.

Content Moderation Online Safety Policy Compliance

Customer Support Specialist

StartCap

Apr 2025 - Jan 2026 (9 months)

Handled 40-70 customer inquiries daily across multiple channels, achieving high first-contact resolution rates. Logged and tracked all interactions using CRM systems including Zendesk.

Zendesk CRM Systems Customer Support Data Entry Problem Solving

Customer Assistant

U.S. Department of State

Jan 2024 - Nov 2024 (10 months)

Assisted 50+ applicants daily with visa and passport inquiries, verifying sensitive documentation with 100% compliance. Used internal CRM systems to support efficient handling of high application volumes.

Customer Service Data Entry CRM Systems Compliance

Content Moderation

Next Job Abroad

Jan 2022 - Feb 2024 (2 years 1 month)

Reviewed and moderated 500+ pieces of content daily to ensure compliance with platform policies. Identified and escalated high-risk cases, maintaining high accuracy under strict deadlines.

Content Moderation Policy Compliance Risk Assessment

Front Desk Receptionist

HI Hostel

Mar 2020 - Aug 2020 (5 months)

Managed daily check-ins/check-outs for 20-50 guests, coordinating bookings across platforms including Booking.com, Airbnb, and Agoda. Delivered high-quality service to international guests.

Customer Service Booking Management Hospitality

Customer Service Executive

Odgers Berndtson

Jan 2015 - Feb 2018 (3 years 1 month)

Analyzed customer feedback to identify service improvement opportunities. Monitored call quality and performance metrics to maintain high service standards.

Customer Service Feedback Analysis Performance Monitoring Quality Assurance