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Juliette M

@juliettem

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Customer Support Agent at Teleperformance Greece supporting Disney+ across chat, email, phone and social media.

Greece

Message

At Teleperformance Greece, I support Disney+ customers through live chat, email, phone and social media. I handle account management, subscription issues and technical troubleshooting.

I manage customer cases while maintaining a 95%+ customer satisfaction rate, and I trained and onboarded new team members remotely via Teams.

Previously, I reviewed user-generated content for Meta Platforms at TaskUs Greece and handled insurance inquiries at Adenes Group in France.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent for Disney+

Current

Teleperformance Greece

Dec 2024 - Present (1 year 11 months)

Managed customer inquiries across live chat, email, and phone, handling account management, subscription issues, and technical troubleshooting. Resolved complex cases while maintaining high service quality and efficiency.

Live Chat Email Support Phone Support Technical Troubleshooting Account Management Social Media Support Customer Satisfaction team training Microsoft Teams

Content Moderator for Meta

TaskUs Greece

Jun 2024 - Oct 2024 (4 months)

Monitored and reviewed user-generated content on Meta Platforms (Facebook & Instagram) in compliance with Meta Policy. Ensured accuracy and compliance across large volumes of content while maintaining safety and security for social media users.

Content Moderation Social Media Policy Compliance Quality Assurance Safety and Security

Customer Support Agent

Adenes Group

Jan 2020 - Dec 2023 (3 years 11 months)

Handled and assisted customers with insurance inquiries via phone efficiently. Informed customers about the status and timelines of their refunds and transferred cases to appropriate departments.

Phone Support Insurance Customer Service Case Management