Open to opportunities

Victoria Ch

@victoriach

Message

I improve AI model quality through accurate data annotation and content safety operations.

Greece

Message

What I'm looking for

I'm looking to apply my AI data operations, LLM evaluation, content moderation, and Trust & Safety experience in a role focused on improving model quality, enforcing policy, mitigating risk, and delivering accurate, compliant outcomes.

At Teleperformance, I review 200+ user-generated content pieces and AI outputs daily, enforce platform policies, and annotate multimodal data to train and fine-tune LLMs with a 99% accuracy rating.

I'm grounded in Sociology and Applied Psychology, bringing socio-behavioral analysis to bias detection, risk mitigation, and complex Trust & Safety escalations. I also bring customer support, small-business operations, and NGO communications experience, with a focus on clear, compliant, and cross-culturally sensitive work.

Experience

Work history, roles, and key accomplishments

Current

AI Content Moderator & Data Annotator

Current

Teleperformance

Apr 2022 - Present (4 years 4 months)

Moderated and annotated high volumes of user-generated and AI-generated content, ensuring compliance with platform policies. Collaborated with cross-functional teams to calibrate guidelines and resolve escalations.

Data Annotation Content Moderation LLM Fine tuning Policy Enforcement Trust and Safety Zendesk Slack Microsoft Teams Quality Control Risk Mitigation

Communications Assistant

Greek Council for Refugees

Feb 2022 - May 2022 (3 months)

Supported the Communications Department of a human rights NGO in managing public relations, digital content, and community awareness campaigns. Reviewed and edited communication materials to ensure compliance with policies and ethical standards.

Communications Management Public Relations Content Editing Compliance

Call Center Representative

Ired

Sep 2021 - Mar 2022 (6 months)

Managed high-volume incoming inquiries, resolving complex user issues efficiently while maintaining high customer satisfaction. Utilized ticketing workflows and customer database tools to log and escalate technical issues.

Customer Service Ticketing Systems Problem Solving Database Management

Start-up Business Owner

Εσπερία

Sep 2015 - Jan 2020 (4 years 4 months)

Oversaw daily operations, inventory control, and supply chain management for a small business, ensuring quality control and operational efficiency. Analyzed customer feedback trends to optimize services and increase retention.

Operations Management Inventory Control Supply Chain Management Quality Control Customer Retention