Open to opportunities

Georgia Moutsoula

@georgiamoutsoula

Message

Multilingual professional specializing in AI training and customer support.

Greece

Message

What I'm looking for

I seek a role that values innovation and offers opportunities for professional growth.

I am a multilingual and detail-oriented professional with a strong background in AI training, prompt engineering, and customer support. My experience includes evaluating model outputs and designing prompts for cutting-edge AI projects, ensuring user safety and relevance. With a BA in History, Archaeology, and Cultural Resource Management, I possess a solid foundation in research and communication, which enhances my ability to work effectively in diverse environments.

Throughout my career, I have demonstrated my ability to balance accuracy with speed, especially in high-pressure situations. My roles have ranged from AI Content Evaluator to Customer Support Specialist, where I have consistently met and exceeded performance metrics. I thrive in remote work settings, adapting quickly to new challenges while maintaining a focus on clarity and critical thinking.

Experience

Work history, roles, and key accomplishments

Current

AI Content Evaluator & LLM Safety Reviewer

Current

CrowdGen / Appen

Apr 2025 - Present (3 months)

Contributed to the evaluation of large language model (LLM) outputs by reviewing, generating, and flagging sensitive or harmful content across diverse topics. Assessed prompts and responses for potential ethical concerns, emotional impact, and alignment with safety guidelines to ensure user well-being and prevent harm.

Large Language Models Content Moderation Prompt Engineering Data Protection

Customer Support Specialist

Notion-Teleperformance

Jan 2025 - Present (6 months)

Provided empathetic and efficient email-based customer support for Notion, a leading SaaS productivity platform. Diagnosed and troubleshooted a wide range of user-reported issues, ensuring accurate resolutions or escalating to relevant internal departments when necessary.

Customer Support Zendesk SaaS Troubleshooting Customer Satisfaction

Content Transcription Specialist

SkyfallAI

Oct 2024 - Present (9 months)

Delivered precise transcriptions of Greek audio recordings, including political speeches, TV shows, and advertisements. Maintained exceptional accuracy, respecting linguistic nuances and contextual relevance across diverse audio content.

Transcription Audio Processing Linguistic Nuances Confidentiality

AI Training Specialist & Prompt Engineer

Teleperformance

Jun 2024 - Present (1 year 1 month)

Assessed and enhanced AI virtual assistant interactions to optimize accuracy, user satisfaction, and contextual understanding using AIML. Served as a Prompt Engineer, designing, testing, and refining prompts to improve AI behavior and performance in real-world scenarios.

AI Training Prompt Engineering Natural Language Processing Machine Learning Data Analysis

Translator

Freelance

Jul 2021 - Present (4 years)

Delivered high-quality, culturally appropriate translation and interpretation services under tight deadlines. Provided accurate and culturally sensitive translation and interpretation services for a variety of content types, including emails, articles, subtitles, and promotional materials.

Translation Interpretation Cultural Adaptation

Customer Service Associate (Retail)

Specialty Products Store

Nov 2019 - Present (5 years 8 months)

Handled daily transactions, balanced the cash register, and completed end-of-day reports accurately. Improved stock management by creating a more efficient ordering and restocking process.

Customer Service Stock Management Retail Operations Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Peloponnese

Bachelor of Arts (BA) with Honors, History, Archaeology and Cultural Resources Management

Grade: 18.54/20

Completed a Bachelor of Arts with Honors in History, Archaeology, and Cultural Resources Management, achieving a result of 18.54/20. Specialized in Contemporary European and Greek History, gaining a strong foundation in research and cultural awareness.

Alexandru Ioan Cuza University

Bachelor of Arts, History

Participated in the ERASMUS+ Exchange Program within the Department of History. Significant coursework included Contemporary World History, Emergence of Nations, and European Integration, enhancing intercultural awareness.