I've led customer support operations at CGS, managing recruitment, performance management, workload distribution, and complex customer escalations for the Customer Success Center.
Across roles supporting Home Health, Hospice, Medicare Part A/B, and claims processing, I've improved process consistency by creating standardized guidelines, tracking databases, reporting, and operational protocols. I coach new hires and team members to meet timeliness, compliance, and service-delivery standards across regional locations.
I'm currently providing compassionate non-medical in-home care at Visiting Angels, supporting seniors and disabled adults with daily living, transportation, and companionship.
