Camden Harris

I've driven post-sale customer success at athenahealth, helping customers adopt products, resolve issues, and maximize available resources and best practices. I used Gainsight and Salesforce to identify at-risk accounts, conduct account reviews, and coordinate seamless handoffs with Sales and support teams.

Across Cigna Healthcare, Accolade, and Oscar Health Insurance, I've handled complex healthcare inquiries, escalations, benefits, claims, billing, and provider coordination. At Accolade, I increased patient satisfaction by 15% each quarter through responsive, customer-focused problem resolution.

I've also led and coached teams, improved processes, and used performance metrics to strengthen service outcomes. At Oscar Health Insurance, I recommended improvements that increased productivity by 10%.