Open to opportunities

Cruz Rocha

@cruzrocha

I build trusted healthcare client relationships by resolving service needs, coordinating workflows, and supporting retention.

United States

Message

What I'm looking for

I'm looking for a customer success, account support, or healthcare client relationship role where I can build trust, resolve service needs, coordinate across teams, and grow through consultative client management.

I've supported patient and clinical workflows at SA Specialty Health & Sports Medicine, Atlas Lift Tech, and University Health, coordinating service needs, documentation, scheduling, equipment, and follow-up in high-volume healthcare environments.

At Cricket Wireless, I managed customer-facing sales and account support, recommended plans and upgrades, resolved service concerns, and helped retain customers through clear communication and consistent follow-through.

I work comfortably across clinical and administrative teams, investigate workflow issues, escalate concerns when needed, and maintain accurate records in Epic, eClinicalWorks, Salesforce CRM, and Excel.

I'm motivated by building trust with customers, patients, clinicians, and internal stakeholders while helping teams deliver responsive, organized service.

Experience

Work history, roles, and key accomplishments

Current

Physical Therapy Technician

Current

SA Specialty Health & Sports Medicine

Aug 2024 - Present (2 years)

Support daily patient and clinician workflows in a fast-paced healthcare environment, ensuring service needs, schedules, documentation, and follow-up items are handled accurately and efficiently. Build rapport with patients and clinical staff, navigate Epic and eClinicalWorks, and coordinate across teams to resolve workflow issues.

Epic Documentation Patient Care Workflow Management Cross functional Coordination