Ioannis Pantoglou
@ioannispantoglou
Customer support specialist with crypto and tech expertise, delivering fast, high-quality outcomes.
GreeceWhat I'm looking for
I am an experienced customer support professional with a strong background in crypto, tech, energy and service industries, known for resolving complex issues and maintaining high customer satisfaction. I consistently handled high ticket volumes and delivered timely, confidential support in fast-paced environments.
At a leading crypto company I resolved 95% of customer inquiries within 24 hours, handled 150+ tickets per week, and contributed to a 20% increase in customer satisfaction. I have hands-on experience with Zendesk and HubSpot and have supported technical and account-related inquiries at global companies.
I bring strong communication, problem-solving, upselling and multitasking skills, together with practical experience across customer-facing roles and technical support, and I seek opportunities to apply these strengths in a growth-oriented, innovative team.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Leading Crypto Company
Jan 2023 - Jul 2025 (2 years 6 months)
Delivered high-quality support for a crypto platform, resolving 95% of customer inquiries within 24 hours and contributing to a 20% increase in customer satisfaction while handling 150+ tickets weekly.
Managed technical and account inquiries for Dropbox, maintaining strong customer satisfaction metrics and resolving issues efficiently.
Customer Support & Sales
Elpedison
Feb 2021 - Aug 2022 (1 year 6 months)
Assisted customers with service and billing inquiries and promoted upsell opportunities, contributing to team sales targets while maintaining service quality.
Physical Therapist
Self-Employed
Aug 2016 - Jan 2020 (3 years 5 months)
Provided personalized therapy plans and maintained strong client relationships, delivering rehabilitation services and ongoing care.
Courier / Customer Support
Drive S.A.
Mar 2019 - Oct 2019 (7 months)
Managed deliveries while providing customer support, demonstrating adaptability and multitasking in a high-volume logistics environment.
Construction Worker
Varnidis
Jan 2017 - Dec 2018 (1 year 11 months)
Assisted in construction projects and site preparation, supporting team tasks and on-site operations across various builds.
Janitor (Part-Time)
Public School
Jan 2015 - Jul 2015 (6 months)
Maintained school premises and ensured safety and cleanliness during part-time employment in Melbourne.
Waiter
Restaurant
Jan 2015 - Jul 2015 (6 months)
Delivered high-quality service in a fast-paced environment in Melbourne, demonstrating strong customer service, time management, and teamwork.
Physical Therapist
Hospital
Sep 2013 - Feb 2014 (5 months)
Assisted patients with therapy and rehabilitation, delivering treatment plans and supporting recovery in a hospital setting.
Education
Degrees, certifications, and relevant coursework
Kapodistriako University of Athens
Certificate, Front End Development
2023 - 2024
Completed a Front End Developer React certificate program at the National and Kapodistrian University of Athens from October 2023 to March 2024.
IEK (Vocational Institute) - Physical Therapist
Professional Certificate, Physical Therapy
2011 - 2015
Completed professional training in physical therapy at a vocational institute (IEK) from September 2011 to February 2015.
Secondary High School of Kalamaria
High School Diploma, General Secondary Education
2005 - 2011
Graduated from Secondary High School of Kalamaria with a general secondary education between September 2005 and June 2011.
Availability
Location
GreeceAuthorized to work in
Website
pantoglou.ioannis@proton.meJob categories
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