At Google, I provide technical support and issue resolution for customers in a fast-paced, high-volume environment, collaborating with internal teams to meet quality and service standards.
At Kaspersky, via Teleperformance Greece, I resolved issues with antivirus and internet security products, including software bugs, installation errors, and diagnostics. I also handled refunds, invoices, and subscription requests.
At Majorel, supporting Sunrise customers in Switzerland, I provided remote support for home internet, landlines, and TV boxes. I was the first escalation point for frontline agents and supported colleagues on live cases.
At Apple, via Teleperformance Greece, I advised business and consumer customers on products and services, managed orders, resolved discrepancies, and issued refunds. My experience also includes technical troubleshooting, billing support, and explaining technical topics in clear, non-technical language.
