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Nicolai ChristensenNC
Open to opportunities

Nicolai Christensen

@nicolaichristensen

Technical support professional blending sales and customer service.

Greece
Message

What I'm looking for

I’m seeking customer-facing technical support roles where I can apply troubleshooting, IT setup and B2B service experience in a collaborative, growth-oriented environment focused on IoT, AI and cloud services.

I am a technical support agent with extensive experience in sales and B2B customer service, fluent in Danish and English and currently based in Athens, Greece. I have a track record of troubleshooting by email, chat and phone, growing customer service bases (70% growth for IBM partners) and supporting hardware, software and cloud services across multinational environments.

My background includes hands-on IT support—setting up workstations, networks and handling Office 365, Google services, SAP and logistics coordination—and practical warehouse and logistics experience including forklift and truck operation. I bring empathy, proactivity and perseverance to customer-facing roles and a strong interest in IoT, AI and cloud technologies.

Experience

Work history, roles, and key accomplishments

TF

IT Support Agent

Tryg Forsikring

Jan 2014 - Jan 2015 (1 year)

Set up PC workstations and networks for employees and provided in-person customer IT support, improving workstation reliability and end-user satisfaction. Managed routine IT maintenance tasks.

TH

Forklift Driver

Travel Hartmanns

Jan 2005 - Jan 2010 (5 years)

Operated forklift and performed warehouse duties including inbound/outbound freight handling while working in a multicultural logistics environment. Supported timely goods movement and storage.

Education

Degrees, certifications, and relevant coursework

BG

Birkerød Gymnasium

Højere Forberedelseseksamen, General/Secondary Education

1995 - 1997

Completed Højere Forberedelseseksamen (higher preparatory examination) at Birkerød Gymnasium.

Tech stack

Software and tools used professionally

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Nicolai Christensen - Technical Support Agent - Google | Himalayas