I’m seeking quality focused customer support roles where I can apply troubleshooting, IT setup and B2B service experience in a collaborative, growth-oriented environment focused on IoT, AI and cloud services or Design. I would prefer remote or hybrid roles.
Open to opportunities
Nicolai Christensen
@nicolaichristensen
Technical support professional blending sales and customer service.
GreeceWhat I'm looking for
I am a technical support agent with extensive experience in sales and B2B customer service, fluent in Danish and English and currently based in Athens, Greece. I have a track record of troubleshooting by email, chat and phone, growing customer service bases (70% growth for IBM partners) and supporting hardware, software and cloud services across multinational environments.
My background includes hands-on IT support—setting up workstations, networks and handling Office 365, Google services, SAP and logistics coordination—and practical warehouse and logistics experience including forklift and truck operation. I bring empathy, proactivity and perseverance to customer-facing roles and a strong interest in IoT, AI and cloud technologies.
Experience
Work history, roles, and key accomplishments
Current
Provide technical customer service handling troubleshooting of inquiries via email, chat, and phone with focus on IoT, AI, and cloud-based services. Maintain SLA-driven support and customer satisfaction.
SI
IT Warehouse Employee
Sika
Jan 2015 - Jan 2020 (5 years)
Managed inbound/outbound logistics for hardware and software, handled Office 365 devices and SAP-related processes, and coordinated warehouse operations to ensure timely dispatch and inventory accuracy.
TF
IT Support Agent
Tryg Forsikring
Jan 2014 - Jan 2015 (1 year)
Set up PC workstations and networks for employees and provided in-person customer IT support, improving workstation reliability and end-user satisfaction. Managed routine IT maintenance tasks.
CO
Operator
Coloplast
Jan 2010 - Jan 2014 (4 years)
Worked as an operator supporting production and warehouse tasks within a manufacturing environment, contributing to operational throughput and adherence to safety procedures.
TH
Forklift Driver
Travel Hartmanns
Jan 2005 - Jan 2010 (5 years)
Operated forklift and performed warehouse duties including inbound/outbound freight handling while working in a multicultural logistics environment. Supported timely goods movement and storage.
BR
Sales Agent
Bridema
Jan 2002 - Jan 2003 (1 year)
Sold computer hardware and software for a distributor, handling client relationships and driving hardware/software sales across the Danish market. Gained direct sales experience and product knowledge.
AS
Technical Support Agent
Athens Sales & Support
Jan 2000 - Jan 2002 (2 years)
Provided customer service for IBM B2B partners, growing the customer service base by 70% within six months and resolving inquiries via email and phone. Developed strong proactivity and team collaboration in technical support.
Education
Degrees, certifications, and relevant coursework
BG
Birkerød Gymnasium
Højere Forberedelseseksamen, General/Secondary Education
1995 - 1997
Completed Højere Forberedelseseksamen (higher preparatory examination) at Birkerød Gymnasium.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
GreeceAuthorized to work in
Salary expectations
0-0 USD
Job categories
Technical Support AgentTechnical Support AgentCustomer SupportIT Support SpecialistHelp Desk TechnicianTechnical Sales SupportLogistics SupportCustomer SuccessTechnical Support RepresentativeTechnical Support TechnicianTechnical Support EngineerTechnical Support AnalystTechnical Support AssociateTechnical Support SpecialistTechnical Customer Support Associate
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