Open to opportunities

Nicolai Christensen

@nicolaichristensen

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Technical support professional blending sales and customer service.

Greece

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What I'm looking for

I’m seeking customer-facing technical support roles where I can apply troubleshooting, IT setup and B2B service experience in a collaborative, growth-oriented environment focused on IoT, AI and cloud services.

I am a technical support agent with extensive experience in sales and B2B customer service, fluent in Danish and English and currently based in Athens, Greece. I have a track record of troubleshooting by email, chat and phone, growing customer service bases (70% growth for IBM partners) and supporting hardware, software and cloud services across multinational environments.

My background includes hands-on IT support—setting up workstations, networks and handling Office 365, Google services, SAP and logistics coordination—and practical warehouse and logistics experience including forklift and truck operation. I bring empathy, proactivity and perseverance to customer-facing roles and a strong interest in IoT, AI and cloud technologies.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Google

Mar 2025 - Present (7 months)

Provide technical customer service handling troubleshooting of inquiries via email, chat, and phone with focus on IoT, AI, and cloud-based services. Maintain SLA-driven support and customer satisfaction.

Technical Support Troubleshooting Chat Support Email Support Phone Support Cloud Services IoT AI

IT Warehouse Employee

Sika

Jan 2015 - Jan 2020 (5 years)

Managed inbound/outbound logistics for hardware and software, handled Office 365 devices and SAP-related processes, and coordinated warehouse operations to ensure timely dispatch and inventory accuracy.

Logistics Warehouse Management Office 365 SAP Inventory Control Logistics Coordination

IT Support Agent

Tryg Forsikring

Jan 2014 - Jan 2015 (1 year)

Set up PC workstations and networks for employees and provided in-person customer IT support, improving workstation reliability and end-user satisfaction. Managed routine IT maintenance tasks.

PC Setup Networking Troubleshooting End User IT Maintenance

Operator

Coloplast

Jan 2010 - Jan 2014 (4 years)

Worked as an operator supporting production and warehouse tasks within a manufacturing environment, contributing to operational throughput and adherence to safety procedures.

Warehouse operations Manufacturing Operational Safety Teamwork

Forklift Driver

Travel Hartmanns

Jan 2005 - Jan 2010 (5 years)

Operated forklift and performed warehouse duties including inbound/outbound freight handling while working in a multicultural logistics environment. Supported timely goods movement and storage.

Warehouse operations Logistics Freight

Sales Agent

Bridema

Jan 2002 - Jan 2003 (1 year)

Sold computer hardware and software for a distributor, handling client relationships and driving hardware/software sales across the Danish market. Gained direct sales experience and product knowledge.

Sales Software Sales Customer Relations Account Management Negotiation

Technical Support Agent

Athens Sales & Support

Jan 2000 - Jan 2002 (2 years)

Provided customer service for IBM B2B partners, growing the customer service base by 70% within six months and resolving inquiries via email and phone. Developed strong proactivity and team collaboration in technical support.