Jonathan Ridgway
@jonathanridgway
I solve complex IT, security, and account support issues.
GreeceWhat I'm looking for
I've supported Dropbox users at Teleperformance Greece, resolving technical, subscription, and account-security issues across web and mobile applications. As a Specialized Account Security Agent, I handled more than 400 weekly security-related tickets involving compromised accounts, phishing, malware, 2FA, and account recovery.
Through Computer Help, I delivered freelance IT consulting for over two decades, diagnosing hardware, software, and network issues; implementing WAN/LAN networks; supplying and upgrading PCs; and providing remote support and cybersecurity solutions.
I've also trained job-seekers in essential computer skills and advised Apple users on device setup, troubleshooting, operating systems, email configuration, and software tutorials.
Experience
Work history, roles, and key accomplishments
IT Consultant
Computer Help
Jan 1997 - Jun 2019 (22 years 5 months)
Provided freelance IT consulting, troubleshooting, and training services for businesses and individuals. Delivered remote support, network setup, and cybersecurity solutions.
Education
Degrees, certifications, and relevant coursework
Jonathan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
Skills
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