At Train Your Pulse, I manage customer relationships end to end and help customers achieve their intended outcomes with the platform. I also upsell SaaS services and work toward sales targets.
I redesigned aspects of the sales approach to improve customer engagement and conversion. I analyze customer and company data to identify recurring issues and partner with other departments on platform improvements.
At Dimopoulos Business Solutions, I provided third-line hardware and software troubleshooting, supported Entersoft and EpsilonNet ERP software, and managed customer SQL databases. I also maintained network and system security.
Earlier, I supported customers and IT environments in the UK and Greece, including Apple UK sales and support at Teleperformance Greece and service desk work at Plan-Net plc / BLM LLP and Fujitsu Services Ltd. My background includes Zendesk, Active Directory, networking, and VMware virtualization.
