I'm currently supporting GAMEOVERE SCAPE ROOMS – CUBEC HALLENGES, handling Trello incidents, workstation lifecycle management, hardware RMA, custom application testing, and IT setup for new franchise locations.
Previously at Coca-Cola Hellenic Bottling Company, I resolved ServiceNow requests while supporting SAP access, Active Directory, Office 365, Cisco AnyConnect VPN, Citrix environments, VMware AirWatch, DHCP, DNS, Nagios Thruk, and printing services. I also administered PBX activities and worked with onsite and infrastructure teams on MyQ printing migration in Greece and Cyprus.
I've also provided first-line technical and field support at Foxline Solutions, including LAN configuration, onsite maintenance, and remote support through Ammyy and TeamViewer. As a self-employed Computer Technician and IT Consultant, I stayed current with new technologies while tailoring hardware and software solutions to each customer's needs.
My earlier customer service, telecommunications retail, and store-management roles taught me to communicate technical issues in plain language, stay calm under pressure, and focus on practical resolution.
