Looking for a job

Ioana Lewis

@ioanalewis

I drive data-informed marketing operations, digital performance, and customer growth through analytics and process improvement.

United States

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What I'm looking for

I'm looking for a role where I can use analytics, reporting, process improvement, and cross-functional collaboration to improve customer engagement, operational efficiency, and measurable business growth.

At CompTIA, I optimized digital, email, and brand performance through data-driven analysis, increasing web engagement by 80% and email engagement by 60% across 50+ campaigns and 1M+ contacts.

I built multi-year brand equity analysis, integrated reporting data sources, and created self-service dashboards that gave teams actionable year-over-year insights and greater data autonomy.

I've also managed a $1M+ technology customer portfolio, achieved an 85% renewal rate, grew revenue through new offerings, and streamlined programs, customer data, and cross-functional operations.

Experience

Work history, roles, and key accomplishments

Data Analytics Senior Manager

CompTIA

Sep 2023 - Jan 2025 (1 year 4 months)

Optimized digital, email, and brand performance through data-driven analysis, increasing web engagement by 80% and email engagement by 60%. Developed multi-year brand equity analysis and rebuilt email campaign strategy.

Data Analysis A B Testing Email Marketing Brand Equity Web Analytics GA4 Looker Google Ads Power BI Tableau SQL Excel IMIS Software Salesforce HubSpot Confluence Asana Smartsheet Generative AI

Marketing Operations and Analytics Manager

CompTIA

May 2021 - Sep 2023 (2 years 4 months)

Enhanced operational efficiency and reporting by integrating data sources and creating dashboards for self-service analytics. Streamlined reporting processes and standardized award program processes.

Data Integration Dashboarding Data Visualization Power BI Tableau SQL Excel IMIS Software Salesforce HubSpot Confluence Asana Smartsheet GA4 Looker Google Ads

Member Programs Manager, Public Sector

CompTIA

May 2019 - May 2021 (2 years)

Acted as the voice of the customer by aligning programs with client needs and streamlining internal processes. Achieved 3% revenue growth and managed a $1M+ technology customer portfolio with an 85% renewal rate.

Customer Relationship Management Revenue Growth Data Analysis Portfolio Management IMIS Software Salesforce HubSpot SQL Excel

Member Relations Specialist, Public Sector and Advocacy

CompTIA

Feb 2016 - May 2019 (3 years 3 months)

Managed customer engagement, events, and data operations including onboarding, communications, reporting, and invoicing. Planned and executed educational and networking events and managed customer data and financial lifecycle.