Ingrid Inocencio

I’m a bilingual Travel Support & Client Experience Specialist (Portuguese–English) with a strong background in luxury hospitality operations and high-stakes executive logistics. I coordinate end-to-end itineraries with full autonomy, resolving real-time operational challenges with zero escalation while maintaining a warm, discreet client experience.

In my current role with a luxury tourism operator, I manage bespoke reservations and exclusive experiences across a global portfolio of 800+ 5-star hotel properties and 2+ DMCs per country. I also serve as the direct point of contact for international luxury suppliers—handling itinerary adjustments and operational issues in real time across hotels, ground operators, and experience providers.

I’ve strengthened my operations through supplier outreach and contract negotiations in English, Portuguese, and Spanish, with a focus on long-term relationships and impeccable service standards. I produce executive support materials—bespoke itineraries, event agendas, pricing sheets, and campaign briefs—and develop SOPs and onboarding documentation using Microsoft 365 (Loop, Word, SharePoint) to keep workflows consistent and scalable.

Earlier, I supported executive and institutional work in demanding, deadline-driven environments—producing high-stakes executive briefings and analytical reports, managing multi-stakeholder relationships, and building stakeholder tracking systems in Microsoft 365. I also coordinated end-to-end travel and logistics for foreign dignitaries across three languages, preparing executive dossiers, official correspondence, and confidential documentation under maximum-pressure conditions.