Mateus Renosto

Oversee end-to-end travel planning for clients seeking personalized experiences, from initial consultation through in-trip support. Provide responsive assistance, tailored recommendations, and seamless coordination with suppliers and service providers to ensure satisfaction.

Provide remote trip planning and tailored support for Midwest clients. Boosted satisfaction by 12% through high-quality service and proactive issue resolution.

Managed daily operations on the MS Hemming cruise ship, enhancing guest satisfaction through meticulous coordination and attention to detail in a fast-paced environment.

Oversaw daily planning, organization, and inventory management in a fast-paced, client-facing environment. Delivered personalized service to guests by applying proactive problem-solving and attention to detail to ensure exceptional experiences.

Promoted to a leadership role within a hospitality group, managing daily operations, inventory, and a multicultural team of 10+ members. Strengthened cross-cultural communication by adapting approach to each team member and building an efficient unit.

Master of Business Administration (MBA) with a focus on project management at Universidade Tecnológica Federal do Paraná.

Postgraduate studies in gastronomy at Universidade Positivo.

Exchange program in digital business communication at Fontys University of Applied Sciences.

Bachelor’s degree in social communication with an emphasis in public relations from Pontifícia Universidade Católica do Paraná.