Open to opportunities

Kyria Silva

@kyriasilva

Message

I create seamless guest and travel experiences across multicultural hospitality environments.

Brazil

Message

What I'm looking for

I'm looking for a multicultural role where I can support clients or guests, coordinate diverse demands, and apply my communication, planning, tourism, and event-management experience.

I've supported guest experiences at Hotel Deville Prime Salvador and Gran Hotel Stella Maris, managing check-ins, check-outs, correspondence, calls, tourist information, and guest requests.

At LiTour, I designed customized travel itineraries, secured reservations, coordinated suppliers, and managed trip budgets to deliver accurate, cost-efficient travel experiences.

As Academic Director at ENERI, I structured a four-day event program, coordinated a research team, secured speakers, and managed monitor recruitment and participation certificates.

I've also taught Portuguese to foreign students at UNIFACS's Migrant Service Center, supporting cultural integration while coordinating schedules and teacher assignments. I work in Portuguese, advanced English, and intermediate French.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Hotel Deville Prime Salvador

Nov 2025 - Jun 2026 (7 months)

Executed seamless guest check-ins and check-outs, handled internal and external calls, and resolved guest requests with high-quality service. Audited daily financial transactions and managed online reviews to maintain a positive brand reputation.

Customer Service Check in Check out Communication Skills Financial Auditing Online Reputation Management ORACLE Opera PMS Opera Cloud

Tourism Operator

LiTour

Mar 2025 - Oct 2025 (7 months)

Designed and developed customized travel itineraries, managed service reservations, and liaised between clients and suppliers. Oversaw budget allocations and provided top-tier customer support to maximize client retention.

Tourism itinerary planning Customer Support Supplier Relations Budget Management Negotiation

Receptionist

Gran Hotel Stella Maris

Aug 2024 - Feb 2025 (6 months)

Welcomed guests and managed high-volume check-ins and check-outs efficiently. Provided localized tourism insights and maintained strong communication across hotel departments to fulfill guest requests.

Reception Customer Service Communication Skills Destination Insights Hotel Operations

Academic Director

ENERI

Apr 2019 - Aug 2020 (1 year 4 months)

Designed and structured a comprehensive four-day event program, led a research team to secure speakers, and managed the issuance of participation certificates. Drafted and published official calls for monitor selection.

Event Planning Team Leadership Research Coordination Certificate Management

Portuguese Teacher

Migrant Service Center (UNIFACS)

Aug 2018 - Feb 2020 (1 year 6 months)

Delivered tailored Portuguese language instruction to foreign students, fostering cultural integration and language fluency. Structured and optimized semester class schedules and managed monthly teacher assignments.

Teaching Portuguese Curriculum Delivery Scheduling Coordination