At New Horizon, I was the main point of contact for international English-speaking clients, understanding their needs and tracking satisfaction. I set up support and incident-resolution procedures, resolving every request the same day it was raised.
I managed client databases in Airtable and Supabase CRM, and wrote procedures and reports in French and English for clients and partners.
At Pasino (Groupe Partouche), I worked directly with a varied clientele and handled financial transactions under strict procedures and regulations. I also identified irregular or non-compliant behaviour and applied the appropriate procedures.
