MMMari-Liis Metsla
@mariliismetsla
Operations specialist with expertise in process and change management.
EstoniaWhat I'm looking for
I am an experienced operations specialist with a strong background in process management and change management. Currently, I serve as the Operations Specialist at Lumi Capital OÜ, where I focus on process mapping and analysis, as well as implementing various software solutions. My role as the COO's right-hand person allows me to contribute significantly to the operational efficiency of the organization.
Previously, I worked as a Process Manager at Eesti Post (Omniva), where I honed my skills in process management and cross-functional team support. My experience also includes a role as a Quality and HR Manager at Hotel L'Embitu OÜ and Hotel L'Ermitage OÜ, where I established and implemented recruitment processes and prepared personnel-related documentation. I am dedicated to continuous development and strive to create effective work and organizational documents.
Experience
Work history, roles, and key accomplishments
Operations Specialist
Lumi Capital OÜ
Oct 2024 - Present (7 months)
Managed and analyzed processes, implementing various software solutions. Served as the COO's right-hand person, supporting key operational initiatives.
Process Manager
AS Eesti Post (Omniva)
Jul 2022 - Oct 2024 (2 years 3 months)
Managed and analyzed processes, including mapping and analysis. Supported cross-functional teams in achieving operational goals.
Quality and HR Manager
Hotel L'Embitu OÜ & Hotel L'Ermitage OÜ
Sep 2021 - Jul 2022 (10 months)
Established and implemented recruitment processes, prepared personnel documentation, and managed payroll accounting. Created work and organizational documents and instructions.
Hotel Front Office Manager
Hotel L'Embitu OÜ & Hotel L'Ermitage OÜ
Oct 2018 - Aug 2021 (2 years 10 months)
Responsible for all front office operations, including systems and schedules. Led team building, management, and coordination efforts.
Reservations and Revenue Manager
Hotel L'Ermitage OÜ
Nov 2016 - Oct 2018 (1 year 11 months)
Managed and processed inquiries for individual and group reservations. Handled reservation system management, statistics, and analysis.
Education
Degrees, certifications, and relevant coursework
Eesti Ettevõtluskõrgkool Mainor
BA, Quality Management
2019 - 2022
Establishment of quality management systems in the organization. Process management and customer relationship management.
Eesti Ettevõtluskõrgkool Mainor
BA, Hospitality Management
2013 - 2016
Activities and societies: Member of student council.
Studied service management and hospitality management. Was a member of the student council.
Availability
Location
EstoniaAuthorized to work in
Job categories
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