Open to opportunities

Ines Toth

@inestoth

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Experienced customer service representative with passion for tourism and hospitality.

Croatia

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What I'm looking for

I am looking for a remote role (in Croatia) that offers opportunities for learn and growth in the tourism and hospitality sector.

I am an experienced customer service representative with a strong background in tourism and hospitality. My journey has taken me across various countries, where I have honed my skills in guest interaction and service excellence. I pride myself on my ability to maintain professionalism while building meaningful connections with guests, ensuring their needs are met with the utmost care.

Throughout my career, I have successfully completed numerous challenging tasks, from monitoring guest experience to providing exceptional support in high-demand environments. My experience spans various roles including concierge, where I have consistently demonstrated my commitment to quality service and teamwork, tourist info point employee and children’s entertainer, where I spread and shared the entertainment spirit, commis de rang, where I delivered a tailored service, customer service representative in the fashion industry, where eye on a detail and patience was the key for success.

With a BA in Italian and Spanish language, I have limited and professional working proficiency in multiple languages, which enhances my ability to communicate effectively with diverse clientele. I am passionate about creating memorable experiences for guests and am always eager to learn and grow within the hospitality industry.

Experience

Work history, roles, and key accomplishments

Current

Video Call Operator

Current

Transcom WorldWide d.o.o.

Jul 2024 - Present (11 months)

Responsible for identifying clients from Germany, Austria, and Switzerland via video calls, ensuring security features are checked for account openings, loan withdrawals and other contractual obligations. Demonstrated strong communication skills and attention to detail in a fast-paced environment.

Customer Service

Commis de Rang

Aktiv&Spa Hotel Alpenrose

Jan 2022 - Sep 2023 (1 year 8 months)

Worked as part of a team to efficiently complete daily tasks including food and drink service, cleaning, and guest interactions. Developed skills in gastronomy and gained knowledge in mountain tourism at hotels in Austria:
-Aktiv&Spa Hotel Alpenrose,
-Falkensteiner Hotel Montafon,
-The Crystal Vaya Unique,
-Sport&Vital Hotel Bachmann
and Switzerland: Hotel Waldhaus am See

Team Collaboration Service Delivery Communication Skills German English Italian

Concierge

Lošinj Hotels & Villas

Jul 2021 - Nov 2021 (4 months)

Provided tourist information and arranged tours for hotel guests. Enhanced guest experience by selling tickets and wellness products, contributing to the promotion of local attractions.

Sales Event Coordination Communication Problem Solving Reception Duties Presentation Skills English German

Customer Service Consultant

Ducal d.o.o./Calzedonia SpA

Dec 2017 - Sep 2020 (2 years 9 months)

Handled customer inquiries via phone, email, and chat. Assisted customers with loyalty program sign-ups, online orders, and resolving issues related to lost parcels.

Customer Support Problem Solving Communication Order Management

Tourist Info point employee

Acttiv leisure projects s.l.

Jul 2017 - Sep 2017 (2 months)

Warmly greeted new guests and informed about the entertainment program and activities such as filling out reservations for sports fields, charging for the rental of paddle and tennis courts and children's workshops.

Communication Skills Entertainment Sales Spanish English Teamwork

Children's Entertainer

Falkensteiner Lake Garda Resort

Jul 2016 - Sep 2016 (2 months)

Conducted daily themed activities for children, organized sports tournaments, and created a children's theatre show. Fostered a fun and engaging environment for young guests.

Teamwork Entertainment Creative Dancer

Concierge

Sunčani Hvar

Jun 2015 - Sep 2015 (3 months)

I suggested facilities provided by the hotel and surrounding area amenities and activities, organized excursions and transportation, special services like speedboat, car and motorcycle rentals and dinner reservations in local restaurants. Successfully handled complaints, as well as phone calls and emails inquiries.

Communication Skills English Portuguese Sales Booking Rental Car Companies Teamwork Problem Solving

Guest Experience Monitor

Hotel Meliá Coral

Jun 2014 - Sep 2014 (3 months)

Promoted and organized daily activities, enhancing guest satisfaction through multilingual presentations of local products and wellness treatments.

Customer Satisfaction Team Collaboration Communication Skills Presentation Skills German Italian English Food and Beverage Entertainment

Education

Degrees, certifications, and relevant coursework

Melia Hotels International

Guest Experience monitor, Tourist entertainment

2014 - 2014

Activities and societies: Sports entertainment, dance and theater performances

Guest Experience training course by Meliá Hotels International in Croatia
• Tourist animation course

University of Zadar

Bachelor of Arts, Languages and Literature

2006 - 2013

Activities and societies: Italian language and literature Spanish language and literature • Catalan as compulsory course • Portuguese as elective course

BA in Italian and Spanish language and literature. Developed proficiency in both languages and gained insights into their respective cultures.

High School of Hospitality and Tourism

High School Diploma, Hospitality and Tourism

2002 - 2006

Activities and societies: Introduction to hotel management and receptionist duties. Introduction to travel agency business. Practical classes in the travel agency and at the hotel reception.

Focused on hospitality and tourism, providing practical skills for a career in the service industry.