Leo-Fabianus Mahaga-Ajala
@leofabianusmahagaaja
Results-driven Customer Success professional with over 10 years of experience.
What I'm looking for
I am a results-driven Customer Success professional with over 10 years of experience in enterprise account management, executive communications, and management consulting, specializing in financial services institutions. My career has been marked by a commitment to fostering strong relationships and driving growth through innovative strategies.
Currently, I serve as the Strategic Accounts Director at Augmedix, where I lead revenue generation for a portfolio of large healthcare enterprise accounts. My previous roles at Unqork and Qualtrics allowed me to manage significant enterprise accounts, execute high-impact projects, and achieve remarkable customer retention rates. I pride myself on my ability to collaborate with C-suite executives to enhance market positions and prevent churn, ultimately driving substantial revenue growth.
Throughout my career, I have developed a strong expertise in relationship management and strategic partnership development. My experience as a Management Consultant at Cognizant and Deloitte has equipped me with the skills to modernize infrastructures and enhance project efficiency. I am passionate about leveraging my skills to create transformative solutions that benefit both clients and organizations.
Experience
Work history, roles, and key accomplishments
Strategic Accounts Director
Augmedix
Dec 2024 - Present (7 months)
Led revenue generation for a portfolio of 5 large healthcare enterprise accounts, creating new business partnerships and executive relationships. Developed new business development and engagement strategies that fostered growth opportunities across the organization.
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Managed a portfolio of 15 large enterprise accounts within financial services, amounting to $19 million in ARR. Executed high-impact projects with C-level leadership, enhancing market position and preventing over $3 million in ARR churn through key relationship management.
Principal Customer Success Manager
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Led strategic account management for 2 enterprise financial services clients, driving $5 million in ARR and achieving 98% customer retention. Collaborated with C-suite executives to implement innovative use cases for the Qualtrics platform, increasing user adoption by 40%.
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Partnered with C-suite executives to modernize the Identity and Access Management infrastructure of a multi-million dollar financial services organization. Crafted and deployed transformative governance frameworks, enhancing project efficiency and stakeholder engagement by over 75%.
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
Led bankruptcy proceedings as acting Cash Manager for Lehman Brothers, overseeing $500M in monthly cash disbursements. Developed an automated reporting tool that reduced manual effort by 75% and improved accuracy by 95% for a multi-billion dollar Sales and Trading business. Led a team of 15 legal professionals in reviewing and remediating over 10,000 financial contracts, ensuring 100% regulatory c
Product Manager - FICC
JP Morgan Chase & Co.
Jan 2013 - Mar 2015 (2 years 2 months)
Directly supported the COO of JP Morgan FICC Trading Desk, driving operational initiatives for hundreds of FX derivatives and bespoke financial solutions. Led critical trading desk operations projects, including new product approvals, trade flow design assessments, and regulatory initiatives.
Education
Degrees, certifications, and relevant coursework
Fordham University
MBA, Finance, Marketing
The College of New Jersey
BS, Criminal Justice Studies, Minor in Women and Gender Studies
Availability
Location
Authorized to work in
Job categories
Skills
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