Leo-Fabianus Mahaga-AjalaLM
Open to opportunities

Leo-Fabianus Mahaga-Ajala

@leofabianusmahagaaja

Results-driven Customer Success professional with over 10 years of experience.

United States
Message

What I'm looking for

I am seeking a role that values strategic partnerships and offers opportunities for growth and innovation.

I am a results-driven Customer Success professional with over 10 years of experience in enterprise account management, executive communications, and management consulting, specializing in financial services institutions. My career has been marked by a commitment to fostering strong relationships and driving growth through innovative strategies.

Currently, I serve as the Strategic Accounts Director at Augmedix, where I lead revenue generation for a portfolio of large healthcare enterprise accounts. My previous roles at Unqork and Qualtrics allowed me to manage significant enterprise accounts, execute high-impact projects, and achieve remarkable customer retention rates. I pride myself on my ability to collaborate with C-suite executives to enhance market positions and prevent churn, ultimately driving substantial revenue growth.

Throughout my career, I have developed a strong expertise in relationship management and strategic partnership development. My experience as a Management Consultant at Cognizant and Deloitte has equipped me with the skills to modernize infrastructures and enhance project efficiency. I am passionate about leveraging my skills to create transformative solutions that benefit both clients and organizations.

Experience

Work history, roles, and key accomplishments

QU

Principal Customer Success Manager

Qualtrics

Jul 2020 - Nov 2021 (1 year 4 months)

Led strategic account management for 2 enterprise financial services clients, driving $5 million in ARR and achieving 98% customer retention. Collaborated with C-suite executives to implement innovative use cases for the Qualtrics platform, increasing user adoption by 40%.

DE

Senior Consultant - Management Consultant

Deloitte

Mar 2015 - Jul 2018 (3 years 4 months)

Led bankruptcy proceedings as acting Cash Manager for Lehman Brothers, overseeing $500M in monthly cash disbursements. Developed an automated reporting tool that reduced manual effort by 75% and improved accuracy by 95% for a multi-billion dollar Sales and Trading business. Led a team of 15 legal professionals in reviewing and remediating over 10,000 financial contracts, ensuring 100% regulatory c

JC

Product Manager - FICC

JP Morgan Chase & Co.

Jan 2013 - Mar 2015 (2 years 2 months)

Directly supported the COO of JP Morgan FICC Trading Desk, driving operational initiatives for hundreds of FX derivatives and bespoke financial solutions. Led critical trading desk operations projects, including new product approvals, trade flow design assessments, and regulatory initiatives.

Education

Degrees, certifications, and relevant coursework

Fordham University logoFU

Fordham University

MBA, Finance, Marketing

The College of New Jersey logoTJ

The College of New Jersey

BS, Criminal Justice Studies, Minor in Women and Gender Studies

Tech stack

Software and tools used professionally

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Leo-Fabianus Mahaga-Ajala - Strategic Accounts Director - Augmedix | Himalayas