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Ines Ljuskovic

@inesljuskovic

I’m an Administrative Assistant specializing in appointment coordination, stakeholder communication, and office organization.

Switzerland

Message

What I'm looking for

I’m looking for an administrative role where I can coordinate appointments and meetings, support management with reporting and documentation, and build strong stakeholder relationships—working with clear processes, responsibility, and professional growth.

I support hospital and business teams by coordinating appointments, meetings, and business travel, while handling expense management and keeping office operations efficient. I’m known for high personal responsibility, discretion, and the ability to organize and prioritize complex processes.

In my roles at Insel Gruppe AG and Swisscom AG, I prepare presentations, statistics, and reports, take and follow up on meeting minutes, and communicate with internal and external stakeholders. I also bring strong customer-facing experience from retail—covering customer consultation and sales, product presentation, inventory management, and cash handling.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Insel Gruppe AG

Feb 2025 - Present (1 year 2 months)

Coordinated appointments, meetings, and business travel, managing expenses and providing administrative support to the department through presentations, statistics, reports, and meeting minutes. Communicated with internal and external stakeholders and maintained efficient office organization.

Appointment Management Meeting Coordination Travel Management Expense Management Minute Taking Report Preparation Office Administration

Administrative Assistant

Insel Gruppe AG

Nov 2023 - Apr 2025 (1 year 5 months)

Processed applications and managed contracts while providing customer support and handling inquiries. Coordinated appointments and administrative processes and supported departmental administration for the Herz/Gefäss area.

Contract Processing Customer Support inquiry handling Administrative Processing

Call Agent

Swisscom AG

Jun 2019 - Feb 2020 (8 months)

Provided telephone customer service and technical support while scheduling appointments and supporting executive management with administrative tasks. Processed orders, handled complaints, and managed invoicing correspondence including minutes and follow-up.

Customer Service Technical Support Appointment Scheduling Administrative Support Order Processing Complaint Handling Invoice Minute Taking

Retail Specialist

Metro Boutique AG

Feb 2018 - Jun 2019 (1 year 4 months)

Provided customer consultation and sales through product presentation, inventory management, and customer communication. Handled cash operations and supported store processes using SAP/ERP systems and MS Office.

Consultation Sales Product Presentations Inventory Management SAP ERP Cash Handling Customer Communications MS Office