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Indira Bulanbekova

@indirabulanbekova

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Business Development professional driving growth in home services industry.

Kazakhstan

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What I'm looking for

I am seeking a role in a forward-thinking company where I can leverage my experience to scale operations, develop new revenue channels, and build long-term strategic partnerships.

I am a Business Development professional with a proven track record in the home services industry, particularly in appliance repair and warranty programs across over 20 U.S. states. My experience includes overseeing high-volume service delivery, managing over 1,000 monthly jobs while achieving a remarkable 97% customer satisfaction rate and consistently meeting 100% cost-efficiency goals. I excel in building and negotiating strategic B2B partnerships, optimizing operational workflows, and leading cross-functional teams.

In 2023, I successfully drove a 200% revenue increase by enhancing billing systems and streamlining authorization processes. My ability to negotiate key service contracts, onboard new partners, and implement scalable business models has significantly improved profitability and performance. I bring deep industry insight and a data-driven approach, ready to contribute to any company looking to expand its reach and strengthen its partner network in the home services space.

Experience

Work history, roles, and key accomplishments

Current

Growth & Strategy Manager

Current

LLC Proper Appliance Repair

Jul 2024 - Present (1 year)

As Growth & Strategy Manager, I oversee home warranty appliance repair operations across 20+ U.S. states, managing over 1,000 monthly repairs. I achieved a 200% revenue increase through improved billing efficiency and strategic contract negotiations, while maintaining a 97% customer satisfaction rate.

Project Management Contract Negotiation Customer Service Data Driven Decision Making CRM Performance Metrics Communication Relationship Management Financial Reporting

Growth & Strategy Manager

LLC Supreme Appliance Repair

Apr 2023 - Jul 2024 (1 year 3 months)

In this role, I managed appliance repair services across multiple states, achieving high customer satisfaction and cost-efficiency. I negotiated contracts and implemented strategies that led to significant revenue growth and operational improvements.

Business Development Strategic Partnerships Customer Satisfaction Contracts Technical Troubleshooting Documentation Management Invoicing Communication

Business Development Manager

Axis OC Appliance Repair Inc

Dec 2022 - Apr 2023 (4 months)

As Business Development Manager, I initiated a new service area in Orange County, successfully hiring and managing a team while exceeding ROI goals by 50% within six months through innovative lead generation and contract negotiations.

Lead Generation Contract Negotiation Team Management Growth Strategy Customer Service Communication Project Management Relationship Management Data Driven Decision Making

Team Lead/ Senior Dispatcher

Axis Appliance Repair Inc

Oct 2021 - Sep 2022 (11 months)

Managed dispatch operations, handling high call volumes and training new staff. Improved technician routes and customer service efficiency, ensuring timely responses and effective issue resolution.