Andrey Pak

Led strategic management, business development, and diversification for an automotive company. Managed 4 regional offices across Kazakhstan and Uzbekistan and oversaw 54 employees.

Launched and scaled the Volvo construction equipment parts & service operation in Central Asia, including dealer transition and new sub-dealer openings. Delivered KPI targets for road and construction equipment, parts, service hours, and recall campaigns.

Provided technical support for the Mitsubishi dealer network across Kazakhstan and Central Asia and supervised warranty policy, procedures, and product quality reporting. Achieved recall and customer service KPIs, including safety recall 98% and technical recall 82%, and reduced warranty coverage by 35%.

Directed Renault Trucks after-sales activities for Kazakhstan and other Central Asia countries, including dealer support, warranty/re-call procedures, and specialist training. Consistently exceeded key KPIs, including parts turnover of 1,450,000 USD, 8,350 labor hours sold, customer satisfaction of 73%, and recall safety/service performance of 97%/95%.

Developed and supported a dealer network for lubricant distribution in Kazakhstan. Reached KPIs of 4,100 Lt Mobil production lubricants per month, covered 87% of regions, and opened 12 new selling points.

Led spare parts and warranty operations for an automotive dealer center. Delivered an 810,000 USD annual spare parts turnover target, achieved 87% customer satisfaction, and reached 67% authorization of technicians’ work.

Managed sales and aftersales servicing of medical and laboratory equipment, including aftersales support and pre-delivery training for medical staff. Coordinated department activities for medical products and diagnostic/medical equipment.

Worked as a biochemistry laboratory researcher, producing active biological additives and microbiology products. Supported laboratory research and manufacturing activities for pharmaceutical production and distribution.

Completed Renault Trucks SAS technical and warranty manager training at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training focused on European and international Techliners and trainers at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on hybrid trucks at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on warranty tools and procedures at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training covering logical diagnostic reasoning, RT Online, and Dxi range trucks at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on marketing of technical managers at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on Dxi range technology at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on high-range technology at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on RTL applications at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on ATR at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on ATR at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on EURO 3 at the Network Training Center in Saint-Priest.

Completed Renault Trucks SAS training on EURO 3 specific for ATR at the Network Training Center in Saint-Priest.

Completed higher education in Biology at Al-Farabi Kazakh National University in Almaty.