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Ruslan Magzumov

@ruslanmagzumov

Operations and Customer Success | Russian and English | 9+ years running e-commerce, B2B and service businesses in Kazakhstan

Kazakhstan

Message

What I'm looking for

Full-time remote role in business operations, customer success, customer support or recruiting with an international team. Strong at processes, CRM, Excel and clear written communication in Russian and English.

I have run my own companies in Kazakhstan since 2021, so I know operations from the inside: suppliers, contracts, budgets, CRM, customer issues and small teams. As co-founder and GM of Plomeria (e-commerce and B2B distribution) I grew annual revenue to 300M KZT (about USD 650K), lifted gross margin by 12% and grew the B2B client base by 35%.

Since 2026 I also work as a freelance researcher on Upwork: market reports, local recruitment and research for clients in the US, UK and Asia. Before that I spent 4 years as a client relationship manager and closed 100+ corporate contracts.

Looking for a full-time remote role in operations, customer success, support or recruiting. Native Russian, upper-intermediate English. Ready for any shift and a 6-day week.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

All Property

Jan 2016 - Jan 2020 (4 years)

Managed corporate and private clients from first request to signed contract. Closed 100+ corporate contracts and 200+ individual deals and increased company revenue by 30%. Negotiated with high-value corporate clients and international partners.

Customer Relationship Management Negotiation Account Management Customer Service

Executive Director

Agro Yegin Farm

Jan 2020 - Jan 2021 (1 year)

Managed procurement and an operating budget of 80M+ KZT for a crop farm. Reduced procurement costs by 8% through supplier consolidation.

Procurement Budget Management Supplier Consolidation Operations

Current

Co-Founder & General Manager

Current

Plomeria

Jan 2021 - Present (5 years 9 months)

Co-founded and run an e-commerce and B2B distribution company. Grew annual revenue to 300M KZT (about USD 650K) through category expansion. Improved gross margin by 12% through supplier renegotiation and pricing. Expanded the B2B client base by 35% in 2 years. Managed a commercial budget of 120M+ KZT across procurement, marketing and logistics, and led a team of 5. Oversaw order, delivery and return issues for online and B2B customers.

Ecommerce Business Operations Supplier Management Pricing Team Management Excel

Current

Owner

Current

DEZPROKZ (licensed pest control services)

Oct 2025 - Present (1 year)

Run a licensed service company in Almaty with a small team: sales managers, an accountant and field technicians. Handle client requests and service follow-ups for businesses and households. Designed the company's CRM process: three pipelines, deal fields, automation rules and WhatsApp integration.

Business Operations CRM Customer Service Team Management

Current

Freelance Research Specialist

Current

Upwork

Oct 2026 - Present (0 months)

Completed 5 projects for international clients, with all communication in written English and Russian. Recruited Kazakh-speaking participants for a US company: mapped 45 local online communities and ran a paid recruitment test. Prepared market reports for a trade coordination company in Vietnam, with every figure checked against official customs data.

Market Research Recruitment Report Writing Russian English