Open to opportunities

Imtiyaz Inamdar

@imtiyazinamdar

Message

Seasoned IT professional with expertise in IT service management.

India

Message

What I'm looking for

I am looking for a role that fosters innovation, encourages professional growth, and values teamwork.

I am an experienced IT professional with over 15 years in IT Service Management, Network Operations, and Business Intelligence. My career has been marked by my ability to manage cross-functional teams and implement data-driven strategies that optimize IT infrastructure for enhanced performance and service delivery.

Throughout my career, I have developed a strong proficiency in Remedy ITSM development, machine learning, and data analytics, utilizing tools such as Python, Power BI, and SQL. I pride myself on my problem-solving skills and my ability to mentor teams, ensuring compliance with industry standards and driving operational excellence.

Experience

Work history, roles, and key accomplishments

ITSM/Operation Manager

Huawei Technologies India Private Limited

Feb 2019 - Feb 2023 (3 years 11 months)

Managed network performance and supervised NOC engineers to enhance customer satisfaction and ensure compliance with industry standards. Defined KPIs, conducted system health checks, and facilitated team communication while resolving escalated issues effectively.

Network Operations Incident Response BMC Remedy ARS Nagios IT Service Management Team Leadership Customer Satisfaction SLA Management Data Analytics

Business Intelligent Engineer

Ericsson Saudi Arabia Co.Ltd

Dec 2017 - Oct 2018 (10 months)

Led task delegation and established strategic client relationships while mentoring new employees. Designed campaigns to support product development and monitored progress through effective communication and problem-solving.

Business Intelligence Client Relationship Management Team Leadership Campaign Management Budget Management Communication Skills Problem Solving Staff Training

BMC Remedy ITSM Developer

Huawei Tech. Investment Saudi Arabia Co.Ltd

May 2016 - Nov 2017 (1 year 6 months)

Designed and supported Remedy ITSM applications, optimizing configurations and automating report generation. Integrated third-party software to enhance system capabilities and maintained high operational efficiency.

BMC Remedy ARS ITSM Automation Data Management System Integration Configuration Management Software Development

Senior Remedy Technical Consultant

Cyber Mak Information System W.L.L

Sep 2007 - Mar 2016 (8 years 6 months)

Managed BMC Remedy applications, ensuring system reliability through patches and upgrades. Oversaw data operations and customized workflows to enhance functionality and maintain operational excellence.

BMC Remedy Administration System Enhancements Data Operations Incident Management Change Management Asset Management Reliability

Junior Software Developer

Crystal Cyber Soft Ltd

Jan 2006 - Aug 2007 (1 year 7 months)

Contributed to software development projects, focusing on coding and testing. Collaborated with senior developers to enhance application functionality and user experience.