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@immaculatekimondo
Proactive executive support professional skilled in global calendar management, project coordination, and remote team leadership.
I am a proactive executive support professional skilled at managing complex calendars across global time zones, coordinating cross-functional initiatives, and preparing executive briefing materials. As CEO/Founder, I set high-level strategy, cultivated strategic partnerships, and represented the company at major events while managing sensitive executive communications with discretion.
I have led global remote teams of 10+ agents, implemented Zendesk to boost response efficiency by 35%, and improved Net Promoter Score (NPS) by 18% through training, QA scorecards, and process improvements. I prioritize clear communication, cross-functional collaboration, and scalable processes to deliver high-quality outcomes in fast-paced environments.
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Work history, roles, and key accomplishments
Mulachap Ventures
Jun 2023 - Present (2 years 5 months)
Founded and led Mulachap Ventures, aligning strategic initiatives, coordinating cross-functional communications, and managing executive briefings and partner engagements to drive business development.
Managed a global remote team of 10+ agents, implemented Zendesk to streamline workflows and boost response efficiency by 35%, and developed QA scorecards and coaching frameworks to improve performance.
Incredo Finance
Aug 2016 - Dec 2017 (1 year 4 months)
Led a multichannel support team handling phone, chat, and social channels; resolved complex escalations, improved NPS by 18%, and reduced ticket volume by 22% through knowledge base enhancements.
Asa Limited
Mar 2013 - Dec 2014 (1 year 9 months)
Performed lead generation via cold calling and email marketing, maintained client relationships, and enforced credit compliance and quality assurance policies to mitigate risk.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2010 - 2012
Completed a Bachelor of Business Administration at Jomo Kenyatta University of Agriculture and Technology from 2010 to 2012.
Workflow Specialist Certificate, Workflow Specialist
2024 -
Completed Workflow Specialist certification (Asana) in 2024.
Virtual Assistant Training, Virtual Assistance
2025 -
Completed Virtual Assistant training at ALX in 2025.
Certificate in Information Technology, Stage I, Information Technology
2009 -
Completed Certificate in Information Technology, Stage I (January–May 2009).
Software and tools used professionally
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