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Immaculate Kimondo

@immaculatekimondo

Proactive executive support professional skilled in global calendar management, project coordination, and remote team leadership.

Kenya

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What I'm looking for

I seek roles focused on executive support or customer experience leadership, with remote-first teams, clear growth paths, collaborative culture, and opportunities to scale processes and improve CX metrics.

I am a proactive executive support professional skilled at managing complex calendars across global time zones, coordinating cross-functional initiatives, and preparing executive briefing materials. As CEO/Founder, I set high-level strategy, cultivated strategic partnerships, and represented the company at major events while managing sensitive executive communications with discretion.

I have led global remote teams of 10+ agents, implemented Zendesk to boost response efficiency by 35%, and improved Net Promoter Score (NPS) by 18% through training, QA scorecards, and process improvements. I prioritize clear communication, cross-functional collaboration, and scalable processes to deliver high-quality outcomes in fast-paced environments.