JGJemica Garcia
@imjemica
Dedicated customer service representative with a passion for problem-solving.
PhilippinesWhat I'm looking for
My name is Jemica Garcia Kaagbay, and I am a dedicated customer service representative with experience in various roles, including technical support and billing inquiries. My journey began at Sutherland Global Services, where I assisted clients with their Amazon Audible subscriptions, ensuring their concerns were addressed promptly and effectively.
Throughout my career, I have honed my skills in client relations and problem resolution. At IQOR RMS, I not only responded to client inquiries but also took on the role of Subject Matter Expert, where I led a team in resolving complex billing issues. My experience as a Japanese ESL Teacher further enhanced my adaptability and communication skills, allowing me to connect with diverse audiences.
I am eager to join a company that values skill enhancement and professional growth. I believe my background in customer service and my commitment to excellence will make me a valuable asset to your team.
Experience
Work history, roles, and key accomplishments
Metro by T-mobile Representative
IQOR RMS Clark Pampanga
Jan 2020 - Apr 2023 (3 years 3 months)
Responded to client inquiries regarding billing and payments, resolving discrepancies and disputes for Metro by T-mobile. Promoted to Subject Matter Expert, responsible for collecting and maintaining knowledge base information for the support team.
Amazon Audible Representative
Sutherland Global Services
May 2017 - Dec 2018 (1 year 7 months)
Assisted clients with complaints, orders, and inquiries regarding subscriptions, services, and purchases as an Amazon Audible Representative. Provided account, billing, and technical support to Amazon Australia clients, resolving issues related to billing and troubleshooting software and hardware problems.
CloudT Japanese ESL Teacher
BRIDGECULTURE INC
Conducted virtual English language instruction for students aged 2-70, adapting lesson plans to various proficiency levels and learning goals. Monitored and assessed student progress, providing constructive feedback and adjusting teaching strategies as needed.
Education
Degrees, certifications, and relevant coursework
Republic Central Colleges
Undergraduate, Accountancy
Completed an undergraduate program in BS Accountancy. Focused on foundational accounting principles and practices.
Sindalan High School
Secondary Education, General Studies
Completed secondary education. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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