Princess Heidi Sesma

I am a customer service representative with extensive experience in addressing customer concerns and providing effective solutions. My journey began at Neogan Elementary School, where I developed my communication skills while dealing with diverse individuals. Over the years, I have honed my abilities in customer service, ensuring that I maintain a professional demeanor while assisting clients.

In my recent role as an ESL teacher at Spicus Ltd, I specialized in helping non-native speakers improve their language skills. This experience not only enhanced my teaching capabilities but also strengthened my project management and critical thinking skills. I believe that a people-first attitude is essential in any customer-facing role, and I strive to embody this in every interaction.

Currently, I work at Teleperformance as a Customer Service Representative, where I manage inquiries through various channels, including chat and email. My goal is to provide accurate information and resolve issues efficiently, ensuring a positive experience for every customer.