Karen Borbon
@karenborbon
Customer support professional across phone, email, and chat, resolving order, shipment, and healthcare inquiries.
PhilippinesWhat I'm looking for
At Beepo, I handled customer inquiries across phone, email, and live chat, provided after-sales support, and shared order and delivery updates. I also coordinated with carrier partners and applied discounts or issued discount codes to address customer inconveniences.
As a Customer Support Messaging Representative for an Upwork US Direct Client, I responded to business partners and customers, provided product information, negotiated prices, and created and resolved support tickets. At TTEC (Pampanga), I assisted customers with healthcare needs, explained HMO enrollment periods, and performed HIPAA verification.
I currently conduct one-on-one English lessons, place students in suitable programs, and plan skill-building activities across reading, writing, listening, and speaking. I’ve also taught individual and group lessons at Gngn Eikaiwa Phils., Inc.
Experience
Work history, roles, and key accomplishments
Customer Care Coordinator
Beepo
Oct 2025 - Mar 2026 (5 months)
Handled inbound and outbound calls, email, and live chat, provided after-sales support, order updates, and coordinated with carriers on shipment concerns.
Responded to business partners via message, email, and calls, provided product information, negotiated prices, confirmed product receipt, and managed support tickets.
Assisted customers by phone with healthcare needs, provided HMO enrollment information, and performed HIPAA verification.
Customer Service Representative
Majorel
Apr 2022 - May 2023 (1 year 1 month)
Ensured customer satisfaction and provided professional support across multiple channels while maintaining detailed product knowledge and a positive, empathetic attitude.
ESL Teacher
Gngn Eikaiwa Phils., Inc.
Jan 2017 - Jun 2019 (2 years 5 months)
Conducted individual and group lessons, placed students in suitable programs, and planned lessons with skill-building techniques for reading, writing, listening, and speaking.
Education
Degrees, certifications, and relevant coursework
Angeles University Foundation
Bachelor of Science, Criminology
2013 - 2014
Pursued a Bachelor of Science in Criminology at Angeles University Foundation from 2013 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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