hilda pancho
@hildapancho
I support global customers and professionals through personalized communication, logistics, and business English training.
PhilippinesWhat I'm looking for
At Bizmates, I help Japanese business owners, executives, and managers strengthen their business English, prepare presentations, and communicate confidently in global business. I also write articles used in lessons.
Previously, I supported customers for Javy Coffee and ShineArmorCorp through personalized email, chat, and social media responses across websites, Amazon, eBay, and other platforms. I handled refunds, discounts, order changes, disputes, tracking updates, and shipping or reshipping tasks using tools including Slack, Gorgias, ShipHero, and Skubana.
My background also includes virtual assistance for an Amazon outdoor-products seller, online ESL teaching, financial advising, technical support, eBay account escalation, outbound sales, and accounting work. I bring experience handling customer concerns, investigating suspicious accounts, managing accounts payable and payroll, and communicating clearly across channels.
Experience
Work history, roles, and key accomplishments
Trainer
Bizmates
Jun 2023 - Present (3 years 4 months)
Conducts online business English lessons for Japanese professionals, focusing on enhancing communication skills for global business success. Assists with business presentations and writes articles for lessons.
Chat/Email/Social Media Customer Support w/ Logistic Tasks
Javy Coffee Company
Mar 2022 - May 2023 (1 year 2 months)
Provided customer support via email and chat across multiple platforms, handling refunds, order modifications, and logistics tasks. Documented all actions and managed shipping and reshipping of lost parcels.
Email Customer Support
Shine Armor Corp.
Apr 2020 - Feb 2022 (1 year 10 months)
Assisted customers via email using various software, issued refunds, handled PayPal disputes, and updated tracking information.
Virtual Assistant
Venjoin LLC
Mar 2017 - Oct 2020 (3 years 7 months)
Assisted an e-commerce employer with Amazon account management, reported unauthorized sellers, handled buyer concerns, and managed social media pages.
Financial Advisor
AXA Philippines
Feb 2015 - Sep 2018 (3 years 7 months)
Presented financial benefits of traditional and variable insurance to potential clients, using software presentations to close deals and meet monthly case requirements.
ESL Teacher
Acadsoc Online Academic Society
Nov 2016 - Feb 2017 (3 months)
Taught English online to Chinese students using company-provided software.
Customer Service Associate
Eperformax Contact Center
Jun 2010 - Mar 2016 (5 years 9 months)
Handled eBay sellers and buyers' concerns via phone and email, later assigned to an escalation team investigating fraudulent accounts.
Handled technical concerns of consumers including internet, email, and software issues.
Technical Support Representative
Asia Inc. Sykes
Jul 2008 - Nov 2009 (1 year 4 months)
Dealt with technical issues such as modem configuration, software, internet, and email problems, and performed basic troubleshooting.
Outbound Call Center Agent
Bigfoot Global Solutions
Jan 2007 - Jul 2008 (1 year 6 months)
Made calls to business owners and managers to offer services and set up appointments, meeting daily appointment metrics.
Accounting Staff
Elite Machine Inc.
Sep 2006 - Nov 2006 (2 months)
Balanced company books and bank accounts, monitored sales and expenses, sent daily reports, and entertained walk-in customers.
Accounting Staff
Gaisano South Group of Companies
Apr 2003 - Aug 2006 (3 years 4 months)
Handled accounts payable, released checks to suppliers, and prepared payroll in the accounting department.
Education
Degrees, certifications, and relevant coursework
University of San Jose Recoletos
Bachelor of Science in Commerce, Management Accounting
Graduated with a Bachelor of Science in Commerce, major in Management Accounting in October 2001.
Mount Carmel College
Elementary and High School Diploma, General Education
Attended elementary and secondary education at Mount Carmel College.
University of Cebu
High School Diploma, General Education
Attended secondary education at the University of Cebu.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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