Looking for a job

Ann Gladys Flor Lumacang

@anngladysflorlumacan

Message

I resolve customer concerns, coordinate services, and build lasting client relationships.

Philippines

Message

What I'm looking for

I'm seeking an opportunity to contribute my customer service and client support expertise to a dynamic, service-oriented organization.

I've supported customers and clients across property inspections, retail, billing, airline travel, ESL education, hotel reservations, and real estate coordination for over nine years.

At Detector Inspector BPO Seats, I manage landlord and partner-agency inquiries, coordinate property agents and clients, schedule technician inspections, and track compliance documentation and deadlines.

At Support Services Group and Teleperformance, I handled order concerns, escalations, refunds, billing disputes, payments, flight bookings, cancellations, and travel issues while maintaining accurate records and professional service.

My experience also includes teaching English to non-native speakers through customized lessons and individualized feedback. I'm committed to clear communication, timely issue resolution, and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Admin Specialist

Detector Inspector BPO Seats

Jan 2023 - Jan 2026 (3 years)

Managed inquiries, concerns, and service requests from property landlords and partner agencies. Coordinated with property agents and clients to ensure compliance with safety inspection requirements.

Customer Relationship Management Appointment Setting Documentation Records Management Cross functional Coordination Microsoft Office Google Workspace

Retail Associate

Support Services Group

Jan 2019 - Jan 2023 (4 years)

Managed and tracked customer orders, ensuring timely processing and accurate updates. Served as a Subject Matter Expert (SME), assisting team members with processes, policies, and complex customer concerns.

Customer Service Order Management Subject Matter Expert Escalation Handling Refunds Returns Documentation Case Management Microsoft Office Google Workspace

Billing Specialist

Teleperformance

Jan 2017 - Jan 2019 (2 years)

Resolved billing inquiries, disputes, payment concerns, and account-related issues. Explained invoices, charges, credits, and billing adjustments clearly and professionally.

Billing Support Payment Processing Account Management Customer Service Documentation Compliance Microsoft Office Google Workspace

Airline Customer Support Representative

Teleperformance

Jan 2016 - Jan 2017 (1 year)

Assisted passengers with flight bookings, re-bookings, cancellations, and travel-related inquiries. Provided support for flight delays, cancellations, baggage concerns, and other travel issues.

Airline Customer Service booking systems Reservation Systems Conflict Resolution Communication Skills Documentation Problem Solving Multitasking

ESL Teacher

CPILS

Jan 2014 - Jan 2016 (2 years)

Taught English to non-native speakers with a focus on conversational and academic proficiency. Developed customized lesson plans based on individual student needs and learning objectives.

ESL Teaching Lesson Planning Curriculum Development Communication Skills Student Assessment Adaptability Patience Empathy