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Iliana Flores

@ilianaflores1

IT Sales and Business Development professional at SYNNEX/Concentrix who supported Cisco licensing, orders, and partner enquiries.

United Kingdom

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What I'm looking for

I’m looking to build on my client-facing, CRM-driven experience in a Business Developer / IT Sales role.

At SYNNEX Corp. / Concentrix UK, I supported Cisco partners and customers with licensing, ordering, and process queries. I explained licensing options and order processes, and worked with Account Executives and Cisco Partner Account Managers to hand off qualified opportunities.

At Citi Bank UK, I investigated reporting discrepancies and communicated findings and resolution plans to stakeholders. I also contributed to new control processes and reporting automation with the Balance Sheet Exception Report team.

At Mount Charles Group Limited, I manage employee data and scheduling in TimeGate, support onboarding and offboarding, and respond to managers’ payroll and service queries. I’m now looking to build on my client-facing and CRM-driven experience in a Business Developer / IT Sales role.

Experience

Work history, roles, and key accomplishments

Current

Operational Support Analyst

Current

Mount Charles Group Limited

Jan 2025 - Present (1 year 9 months)

Manage employee data and scheduling for a large multi-site workforce using TimeGate, ensuring accuracy and compliance. Own onboarding and offboarding processes and act as a key point of contact for managers.

Timegate Employee Data Management Onboarding Offboarding Reporting Stakeholder Management

Risk and Data Analytics Reporting – Senior Control Analyst

Citi Bank UK

Apr 2022 - Oct 2024 (2 years 6 months)

Built and maintained strong relationships with stakeholders to uphold reporting logic and ensure project success. Investigated and resolved discrepancies between reporting systems and the general ledger, delivering monthly controls within SLAs.

Data Analysis Risk Reporting Stakeholder Management Training Process Improvement Access Reviews

Quality Control Analyst

PwC UK

Jan 2022 - Apr 2022 (3 months)

Conducted quality assurance reviews of colleagues' work, identifying errors and coaching for improvement. Carried out KYC reviews and delivered feedback and training to new associates.

Quality Assurance KYC Training Feedback Relationship Building

Customer Management Associate

PwC UK

Jul 2021 - Dec 2021 (5 months)

Managed individual customer enquiries end-to-end, identifying needs and resolving issues efficiently. Applied client policies and procedures accurately while maintaining high service quality.

Customer Service Issue Resolution Policy Adherence Productivity

Cisco – Business Development Representative

SYNNEX Corp. / Concentrix UK

May 2019 - Jun 2021 (2 years 1 month)

Supported Cisco partners and customers with licensing, ordering, and process queries within the technology reseller channel. Executed multi-channel outreach campaigns and conducted discovery calls to book qualified meetings.

Salesforce LinkedIn Sales Navigator ZoomInfo Cold Calling Social Selling Discovery Calls Pipeline Management Forecasting

Professional Dental Surgeon

Honduran Government – Ministry of Health / CIS Camilo Girón

Apr 2017 - Mar 2019 (1 year 11 months)

Managed patient relationships and appointment scheduling via CRM, ensuring efficient service delivery. Maintained patient databases and executed marketing campaigns to grow patient engagement and revenue.

CRM Patient Management Database Management Marketing Campaigns Inventory Control

Production Assistant

Pharmaceutical Science and Research Laboratory (CIFAR)

Feb 2012 - Feb 2017 (5 years)

Managed customer relationships through a CRM/ERP system, helping expand business opportunities. Controlled inventories of raw materials and supported the production chain with labelling and packaging.

CRM ERP Inventory Management Production Support