Open to opportunities

Arif adeleke

@arifadeleke

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Customer service and chat support agent focused on CRM-driven client satisfaction.

Benin

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What I'm looking for

I’m looking for a role where I can support clients through fast, professional online communication, manage client conversations, and improve service quality with CRM tools—while also contributing to team growth and hiring when needed.

I support clients through fast, clear, and professional online communication, with a strong focus on customer relationship management (CRM) processes and the tools associated with them. I’ve worked as an agent de chat / service client en ligne, managing multiple client conversations while maintaining quality service.

At Harmony Agency, I was charged de gérer les conversations with clients via messagerie instantanée—answering questions and accompanying clients dans leurs démarches, while building strong skills in written communication, multitasking, and relation client. At Good Luck Agency, I strengthened my communication and listening through client support, concern resolution, and professional follow-up, and I also contributed to recruitment and team structuring as a RH Recruteur at Zanier Agency.

Experience

Work history, roles, and key accomplishments

Chat Customer Service Agent

Harmony Agency

Jan 2026 - Apr 2026 (3 months)

Managed 444 client conversations via instant messaging, answering questions and guiding customers through their requests while maintaining fast, clear, professional communication and consistent service quality.

Customer Communications Professional Writing Service Quality Management

Customer Service Agent

Good Luck Agency

Jan 2026 - Mar 2026 (2 months)

Supported clients by responding to concerns and ensuring professional follow-up on requests, strengthening communication, listening, and customer relationship management skills.

Customer Support Active Listening Client Communication Service Orientation Relationship Management

Customer Service Trainee

Concentrix

Aug 2025 - Dec 2025 (4 months)

Developed a deep understanding of customer relationship management (CRM) processes and used associated tools to support customer interactions in Cotonou. Delivered clear, professional communication in French and English.

Customer Relationship Management (CRM)Customer Support Customer Relationship Management Service quality

Recruiter (HR)

Zanier Agency

Contributed to structuring and developing a high-performing HR team at Zanier Agency in Dubai by identifying suitable profiles and supporting efficient workforce growth in a fast-paced environment.

Recruitment Candidate Screening HR Coordination Workforce Growth Support