Open to opportunities

Ricardo DAVOU

@ricardodavou

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Bilingual professional passionate about languages, design, and technology.

Benin

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What I'm looking for

I seek a role that values linguistic precision and offers opportunities for growth in innovative projects.

I am a bilingual professional with a passion for languages, design, and technology. My background in graphic design, customer service, and journalism has equipped me with a diverse skill set that includes translation, proofreading, and data annotation for artificial intelligence. I thrive in remote work environments, where I can apply my precision, autonomy, and strong attention to detail to deliver high-quality results.

Throughout my career, I have gained valuable experience in various roles, including call center agent and graphic designer. My internships in journalism and graphic design have further honed my skills, allowing me to contribute effectively to innovative, multicultural projects. I am dedicated to ensuring linguistic accuracy and excellence in all my endeavors.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent / Telemarketer

Current

Glow Contact Center Benin

Jul 2024 - Present (1 year 2 months)

Managed inbound and outbound calls for the Union Energie Belge campaign, providing comprehensive customer support and conducting telemarketing activities. Engaged with clients to promote services and resolve inquiries, ensuring high levels of customer satisfaction.

Customer Service Telemarketing Inbound Outbound Calling Client Communication CRM Software Sales Support Problem Solving

Outbound/Inbound Call Agent

Wootan Group / ADV-ABDF

Jul 2021 - Dec 2021 (5 months)

Handled both outbound and inbound calls for the OHM Energie campaign, assisting with French administrative services and CAF inquiries. Provided comprehensive support to callers, ensuring accurate information dissemination and issue resolution.

Customer Support Data Entry Administrative Support French Problem Solving Communication Skills CRM

Call Agent / Telemarketer

VIPP Interstis Benin

Sep 2019 - Apr 2020 (7 months)

Performed call agent and telemarketing duties for the ENI campaign, engaging with potential and existing customers. Successfully met communication targets and contributed to campaign objectives through effective outreach.

Telemarketing Customer Engagement Sales Calls Communication Data Management Call Center Operations

Assistant to the President

Observatoire de la Déontologie et de l'Éthique dans les Médi

Apr 2019 - Sep 2019 (5 months)

Provided direct administrative and strategic support to the President of ODEM, assisting in organizational and ethical oversight of media. Facilitated various initiatives and communications to uphold professional standards.

Administrative Support Strategic Planning Communication Event Coordination Research Media Relations Organizational Skills

Assistant Graphic Designer

Dunya Info

May 2018 - Apr 2019 (11 months)

Supported the graphic design team at Dunya Info, contributing to various visual projects and media content. Assisted in creating layouts, illustrations, and digital assets for publications and campaigns.

Graphic Design Adobe Suite Layout Design Digital Art visual communication Branding Typography Figma

Graphic Design Intern

Dunya Info

Jan 2016 - Dec 2018 (2 years 11 months)

Acquired hands-on experience in graphic design, assisting with visual projects and digital asset creation. Applied design principles to various media, enhancing skills in software utilization and creative problem-solving.

Graphic Design Adobe Suite visual communication Digital Design Layout Branding Creative Figma

Journalism Intern

Dunya Info

Jan 2016 - Dec 2018 (2 years 11 months)

Gained practical experience in journalism, contributing to daily news operations and content creation. Developed skills in reporting, writing, and media production within a professional news environment.

Journalism Reporting Content Creation News Writing Media Production Research Interviewing

Graphic Secretary

St. Peter's Church in Tokan (Fundraising Campaign)

Jan 2018 - Apr 2018 (3 months)

Served as a graphic secretary for the fundraising campaign, managing visual communication and administrative tasks. Designed promotional materials and maintained records to support the church's development project.

Graphic Design Administrative Support Document Management Fundraising Communication Event Promotion Microsoft Office

ICT Manager

Dunya Mag

Jan 2014 - Dec 2016 (2 years 11 months)

Managed Information and Communication Technology operations for Dunya Mag, ensuring smooth system functionality and digital content delivery. Oversaw technical infrastructure and provided support for various IT needs.

System Administration Technical Support Network Management Troubleshooting Infrastructure

Education

Degrees, certifications, and relevant coursework

University of Abomey-Calavi (UAC)

Undergraduate Studies, English

Completed second year of English undergraduate studies, focusing on language and literature. Gained foundational knowledge in English language proficiency and academic writing.