Ikechukwu Ajoku

I’m a Highly detail-oriented, customer-focused banking professional with over 5 years of progressive experience in financial services and branch operations at FirstBankNigeria. I’m known for delivering exceptional customer service, resolving complex inquiries, and maintaining regulatory compliance while keeping operational accuracy high. I also bring strengths in account management, cash handling, transaction processing, and supporting digital banking adoption.

In my current Service Executive role, I manage account opening/closure and updates aligned to KYC/AML, cross-sell savings, loans, cards, and digital banking solutions, and assist walk-in customers with fund transfers, check deposits, and bill payments. I educate customers on mobile app, internet banking, and USSD to reduce in-branch traffic, and I collaborate with tellers, relationship officers, and IT support to keep service delivery seamless. I’ve driven measurable results—leading a team to a 95%+ guest satisfaction score during peak season, increasing mobile app adoption by 40% (Q2 2025), reducing complaint resolution time by 35% with structured feedback follow-up, and contributing to a 25% increase in branch sales through relationship-building and cross-selling.