Oyinmiebi Macaulay
@oyinmiebimacaulay
Experienced bank teller and customer service professional specializing in cash management, reconciliation, and compliance excellence.
NigeriaWhat I'm looking for
I’m a banking and finance professional with 12+ years of experience across banking operations, customer service, and cash management. I’m results-driven and known for accuracy, operational discipline, and staying calm and effective under pressure.
In teller roles, I processed high volumes of deposits, withdrawals, transfers, and daily cash activity while maintaining 99% transaction accuracy and supporting reliable branch operations. I balance cash drawers daily, prepare cash reports and reconciliations, and verify customer identity and documents to ensure compliance with anti-fraud policies.
I also focus on protecting the business and improving customer outcomes by detecting and reporting suspicious transactions, preventing potential fraud losses, and contributing to higher customer satisfaction (improving scores by over 35%). Alongside this, I promoted digital banking adoption (increasing adoption by 20% and later by 45% within 12 months), cross-sold banking products to drive growth, and trained/mentored junior staff to strengthen service delivery.
Experience
Work history, roles, and key accomplishments
Bank Teller
First Bank Nigeria Ltd
Jan 2020 - Jan 2026 (6 years)
Processed 200+ daily transactions with 99% accuracy and balanced cash drawers daily with zero shortages in 90% of audit cycles. Verified customer identities/documents for anti-fraud compliance, assisted 50+ customers per day with ATM/POS/mobile banking issues, and prepared daily cash reports with reconciliations.
Customer Service Officer
First Bank Nigeria Ltd
Jan 2014 - Jan 2020 (6 years)
Managed 150+ daily customer inquiries with a 95% first-contact resolution rate and promoted digital banking solutions to increase adoption by 45% within 12 months. Processed account openings and updates with 100% KYC compliance, assisted with POS/ATM transactions, maintained accurate records with zero audit discrepancies, and trained junior staff.
Note Counter
Access Bank Plc
Jan 2011 - Jan 2012 (1 year)
Counted and sorted up to 50,000 notes daily with 100% accuracy and detected counterfeit or damaged notes to reduce financial risk by 15%. Maintained detailed cash records and supported vault operations, ATM cash replenishment, and cash flow monitoring while following strict security protocols.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Bauchi
Higher National Diploma (HND), Banking and Finance
2010 - 2014
Completed a Higher National Diploma (HND) in Banking and Finance.
Adamawa State Polytechnic, Yola
National Diploma (ND), Banking and Finance
2005 - 2010
Completed a National Diploma (ND) in Banking and Finance.
Command Secondary School, Bauchi State
Senior Secondary School Certificate Examination (SSCE), Data Entry & Record Management
1999 - 2005
Completed the Senior Secondary School Certificate Examination (SSCE) with a focus on Data Entry and Record Management.
Army Children School, Bauchi State
First School Leaving Certificate (FSLC)
Completed the First School Leaving Certificate (FSLC).
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Oyinmiebi ?
You can contact Oyinmiebi and 90k+ other talented remote workers on Himalayas.
Message OyinmiebiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
